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I have followed the directions and arrived at the "Plan" page and there is no place to PAUSE my account. Help!
I have tried to attach a jpg, pdfg and a png file,
Why is there no customer support number??
Hi, @Props2U.
Thanks for reaching out to the Shopify Community.
@Niyeepo has shared some great tips when it comes to pausing your account. When pausing your account you're able to have access to your Shopify admin, access basic reports and view your storefront. However, you're not able to access your online store's checkout, POS, discounts, abandoned checkout recovery, gift cards or third-party integrations. Therefore your customers will not be able to complete a purchase and access the checkout.
I understand that when navigating to your Settings > Plan page, you're not able to see the option to pause your account. Not to worry as I'll share steps and screenshots below to guide you to this section.
How to pause your store and continue to work on it:
Click Deactivate store > Pause and build plan.
On the following page, carefully review the plan details, and then click Switch to Pause and build.
Lastly, you mentioned that you're not able to locate our support contact options. If you'd like to connect with our support team for further assistance, you can create a support request via the Shopify Help Center. To speed up the process, I'll share the steps for you below.
How to contact Shopify Support:
Feel free to share additional questions you may have. I'll be happy to take a look.
Victoria | Shopify
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