I cant access to the marketing tab as owner of the website

[GDTLTD]

Hello everybody.

Im logged with my owner admin account into shopify but I cant access to the marketing tab.

The tab is grey and I cant click on it..

If I try to access this tab from settings > notifications > abandoned cart

I have the following message :

"You need permission to view this page. Email the account owner to get access to this page."

Can you help me to figure out why I cant access to marketing tab ?

Im with a trial account until 15th april, could it be the reason ?

Thanks for your help !

[Ab51]

I am having the same issue. I launched a major product today, taught a webinar. Went in to send out a marketing email following the webinar and it is not working. I reached out to customer service and they offered no solution, no timeframe and no accommodation for their system being down, They have cost me sales tonight.

[10000K]

I am experiencing the same thing.  It is also grey for me.  I am also having trouble printing shipping labels, that page seems to be unavailable to me as well.  From another post I saw on here, it looks like they are aware of these issues and working on it.  Here's to hoping they fix it quickly!

[GDTLTD]

Hello, its okay now, I didnt do anything,i think it was a bug from shopify
thanks for your answers