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Hi,
Recently I deleted several products on my store, due to some mistakes I made during the creation. However, I noticed that even though the templates had been successfully deleted, those products still remain on the shop, and now I can't find a way to hide them from the customers (the templates used to edit products info are already gone). Is there any thing I can do to solve this problem? All I need is to make it unavailable permanently.
Thank you for the advices.
Hi there @kresia7!
Don here from Shopify.
Could you share a link to your store with us here first, and let us know the name of the theme you are currently using in your store?
One thing you might like to check out yourself is the product availability setting which can be set individually for each product.
This would allow you not only set a product as available or not but also on which sales channels (online store, Facebook, etc) it can be seen.
If you can share the info requested above and check out that setting, that would be great.
Regards,
Don
Don | Social Care @ Shopify
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I'm having the same issue. Even though I have deleted a collection/products and uploaded completely a new set of collections.
The website still show that old product but when i click on them it gives "page not found".
The back-end shows that my new dataset is there but it's not showing.
I have bought this theme
https://themes.shopify.com/themes/impulse/styles/modern
APPRECIATE IF YOU CAN HELP AND GIVE ME SOME TIPS. clearing cache etc didn't help.
thank you
Hi there @hrasof!
Don from Shopify once again.
Thanks for sharing your concern with us here in the Shopify Community.
Would you mind sharing a link to your store so I can see how you've got it set up currently?
You mentioned that you had deleted some products and collections in your store, but would this be deleting them from your admin or also removing them from your store's navigation or reconfiguring your theme to show new collections on your homepage for example?
Let me know as much as you can about how you added the new collections and if you have added them as links in your store or added them to your homepage using the Online store > Customise theme menu.
The more information you can give us here the better we will be able to understand and help out.
I look forward to looking into this with you!
Regards,
Don
Don | Social Care @ Shopify
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HI there,
I am having a similar issue. I deleted the products from my store as they are no longer available with my supplier, however they are still showing on my store even quite a few hours later after deletion.
https://vonerix.com is the link to my store.
Regards
Hi there @jaedonleaf!
Don from Shopify once again.
Thanks for letting me know about your concern here and for the link to your store, that's great!
Would you be able to let me know more about the specific products you removed and any collections they were in so I can check this out on my side?
It could be the case that your browser there is displaying cached info from previous visits to your store, so be sure to clear your browser cache before checking any updates you've made like this.
If you can confirm the products in question and any other info about how you removed them from your store, I can check it out from my side again.
I look forward to working on this with you.
Regards,
Don
Don | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hello, I have the same issue.
I've deleted 2 products from my store, but they are still showing on my site.
https://thecrystalbasket.com/products/ford-m-live-sale-19-09-22?_pos=5&_sid=a1859f21d&_ss=r
I've deleted the cache and also checked on a second device
Is there something else i can try?
As they are deleted now i can't see them on the shopify admin to archive or remove the stock showing.
Please help.
Hi, Simply go to products on Shopify, and turn whatever you do not want seen into a draft.
I have the same isdue. That was the first thing I tried. It simply isn't working.
I'm having the same issue. Even though I have deleted a collection It is showing on the website and page is displayed as ‘404 Page Not Found’.
I have created a new collection but this is not showing on the website?
i have also had the problem, only difference is that some of the products are free ( the ones which i had deleted) except for one, as well as the fact that it lets me checkout when i try to buy those products.
my shop is shopsvast.com
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