i did not get my order

xyz4
Visitor
1 0 0

I order cloths form some your domain at 07 of July 2022 till now I did not get any call or mail form your side and that order confirmation link also not working what should I do and there are no communication typo no email no phone num. 

https://shoppingmall09.myshopify.com/54869262371/orders/bd839104467571a132c872d49af34eb4/authenticat...

hear is this link.

Replies 3 (3)

Don
Shopify Staff
2752 199 386

Hi there @xyz4!

 

Sorry to hear you've had an issue with an order you made online.

 

To clarify, Shopify is the ecommerce software that some merchants use to build their own stores.

 

We don't handle the day-to-day operations of these independent businesses ourselves here at Shopify.

 

I would usually recommend that you try to contact the store you ordered from, by replying to any confirmation they have sent you or by checking on the store page for any contact details or social media links you can use to reach out to that business.

 

If you've tried to do so to no avail, I'd next recommend you contact the payment method you used to make this order to let them know what has happened.

 

There's more info here on our help site on how you can contact a store you ordered from that you might also find helpful.

 

All the best!

Don | Social Care @ Shopify 
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bestnn
Visitor
2 0 0
500 Internal Server Error
If you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong.

bestnn
Visitor
2 0 0

on my app store