Thanks for reaching out to us here. In this case, we'll need to access your account in order to resolve this issue. While I'd love to dig deeper into this for you, we cannot provide account-specific support via the Shopify Community at this time. That being said, our live support team would be more than happy to help you troubleshoot this via phone, chat or email, please follow this link here in order to reach them and create a support request.
Since this is the next step, I've marked this reply as the solution for the benefit of others who may discover this topic. If there is anything else I can help you with, please let me know, I'm happy to help!
Thanks for your swift reply.
I appreciate how important this is for you, so let's try and get you connected with live support. If you follow the steps on this video exactly, at what point specifically are you running into a problem in accessing our support?
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