Solved

I do not receive emails development store

mediafish
Shopify Partner
11 0 9

Hi, 

 

I have my domain hostet with another company. In the DNS I forwarded the domain to shopify but I keep the Emails with my other hosting company and DNS a settings are added correctly - but I still do not receive Emails. 

 

Could this be because my shop is in development mode and not on a current payment plan? 

 

Thanks

 

Sven 

Accepted Solutions (2)

cpectre
Shopify Partner
33 3 1

This is an accepted solution.

Usually when this happens you need to add some records with your dns provider. If the shop is in development mode you can indeed still receive emails.

 

https://cpectre.com
-Headless Shopify Ecommerce Agency
-We specialize in site speed optimization and have already achieved 4 100s in google lighthouse

View solution in original post

wmiz
Shopify Partner
40 7 37

This is an accepted solution.

Hi Sven,

It's unlikely that the issue with receiving emails is due to your Shopify store being in development mode or not being on a current payment plan. Email functionality is generally managed through your domain and hosting provider rather than Shopify.

There are a few things you can check to ensure that your email settings are correctly configured:

  1. Double-check your DNS settings: Make sure you've set up the correct MX records for your email provider in your domain's DNS settings. These records are used to route your email correctly. You may want to contact your email hosting provider to confirm the correct settings.

  2. Propagation time: Keep in mind that DNS changes can take up to 24-48 hours to propagate fully. If you've recently updated your DNS settings, it might take some time before everything works correctly.

  3. Email forwarding: If you're using email forwarding, make sure it's properly set up with your hosting provider. Double-check that the forwarding rules are correct and pointing to the right email addresses.

  4. Check your spam folder: Sometimes, legitimate emails can end up in your spam folder. Check your spam folder to see if any emails have been mistakenly marked as spam.

  5. Contact your hosting provider: If you're still having issues after checking these settings, contact your hosting provider for assistance. They should be able to help you troubleshoot any issues with your email setup.

I hope this helps! Let me know if you have any further questions or concerns.

Best regards,

Will

Learn how to code Shopify sites: My YouTube channel

Weekly Shopify advice: ShopSavvy newsletter


Work with me: willmiswebdev@gmail.com

View solution in original post

Replies 3 (3)

cpectre
Shopify Partner
33 3 1

This is an accepted solution.

Usually when this happens you need to add some records with your dns provider. If the shop is in development mode you can indeed still receive emails.

 

https://cpectre.com
-Headless Shopify Ecommerce Agency
-We specialize in site speed optimization and have already achieved 4 100s in google lighthouse

wmiz
Shopify Partner
40 7 37

This is an accepted solution.

Hi Sven,

It's unlikely that the issue with receiving emails is due to your Shopify store being in development mode or not being on a current payment plan. Email functionality is generally managed through your domain and hosting provider rather than Shopify.

There are a few things you can check to ensure that your email settings are correctly configured:

  1. Double-check your DNS settings: Make sure you've set up the correct MX records for your email provider in your domain's DNS settings. These records are used to route your email correctly. You may want to contact your email hosting provider to confirm the correct settings.

  2. Propagation time: Keep in mind that DNS changes can take up to 24-48 hours to propagate fully. If you've recently updated your DNS settings, it might take some time before everything works correctly.

  3. Email forwarding: If you're using email forwarding, make sure it's properly set up with your hosting provider. Double-check that the forwarding rules are correct and pointing to the right email addresses.

  4. Check your spam folder: Sometimes, legitimate emails can end up in your spam folder. Check your spam folder to see if any emails have been mistakenly marked as spam.

  5. Contact your hosting provider: If you're still having issues after checking these settings, contact your hosting provider for assistance. They should be able to help you troubleshoot any issues with your email setup.

I hope this helps! Let me know if you have any further questions or concerns.

Best regards,

Will

Learn how to code Shopify sites: My YouTube channel

Weekly Shopify advice: ShopSavvy newsletter


Work with me: willmiswebdev@gmail.com

mediafish
Shopify Partner
11 0 9

Thanks all - I only needed to know if it was due to my store in development - and it wasn't. 

 

The test mails landed in the spam folder of the new e-mail address - and the spam folder was not activated to show on the server. So it did not download spam messages...