I don't have a privacy policy template (using Dawn)

nooffense
Visitor
2 0 0

Hey,

 

I'm trying to find where can I add privacy policy.

I have checked under the Settings > Policies, but there are only refund policy, terms and conditions and shipping policy.

Also I have checked under Customer privacy, but it is just a redirect to Policies. 

 

 

Replies 10 (10)

StephensWorld
Shopify Expert
1327 155 325

You can definitely edit the privacy policy from the main policy settings page. 

 

Admin > Settings > Policies. 

 

It's the 2nd text field listed on this page. 

 

https://help.shopify.com/en/manual/checkout-settings/refund-privacy-tos 

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https://stephens.world
support@stephensworld.ca

nooffense
Visitor
2 0 0

Everywhere where I look for support videos etc., there is indeed displayed a text box for privacy policy.

But in all honesty in my page all available text boxes are:
1. Written return and refund policy

2. Terms of service

3. Shipping policy

4. Contact information

 

It's just not there. 

StephensWorld
Shopify Expert
1327 155 325

In that case, you'd want to reach out to Shopify's support team directly (https://help.shopify.com/en). I've never heard of - or encountered - the privacy policy not showing up within the back-end admin, so I really couldn't help further with this, unfortunately. 

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https://stephens.world
support@stephensworld.ca

Ecommerce1232
Visitor
1 0 0

Hey how are you ? I'm having the exact same problem and I haven't been able to resolve it yet. Did you get any response from the shopify team ? 

edibinz
Tourist
3 0 1

I had the same problem and was able to resolve it after confirming with Shopify Support, that it's not an issue on their side:

- In Safari, I used an extension called "Hush" that blocks prompts to accept cookies and privacy
 invasive tracking. That extension hides the "Privacy Policy" section in Shopify. Once I disabled the extension, I did not have the problem anymore.

- The "Brave" browser seems to have a similar effect, where it hides the "Privacy Policy" section in Shopify.

- The issue did not exist in Chrome for me

 

Hope this helps.

edibinz
Tourist
3 0 1

Hi, did you ever get the issue sorted out? I have the same problem and so far, customer service is not able to help me.

Thanks.

Erin
Shopify Staff
944 127 147

Hi, there! You can add your store policies by going to Settings > Policies in your Shopify admin. The ability to generate policies depends on your store language, but the fields should still be available for you to type in your own policies. If you're not seeing this please contact our support team through the Help Center here. We can't see your account details here over the Shopify Community, but would be happy to review this with you in more detail if you contact us through the page I shared.

Erin | Shopify 
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edibinz
Tourist
3 0 1

Hi Erin, thanks. As I mentioned in my post, I'm already in touch with your support team but not getting closer to a solution. The field is simply not there.

hollowpoint
Visitor
1 0 0

We're having the exact same issue as the OP.  As they have stated, when you go to the settings it just takes you around in circles.  There isn't an actual option to add the Privacy Policy ANYWHERE!  Some assistance from Shopify with this would be appreciated as I see others are experiencing the same problem which seems to be on the new Dawn 13.0.1 update as I'm not having this problem on my other site which is on an older version of Dawn.

Greta
Shopify Staff
1105 118 141

Hi, @hollowpoint!

 

Thanks for reaching out. I recommend contacting our live support team so we can look into this further, as there's no known reason why this would be happening. Our technical team would need to investigate. To get in touch, please follow these steps:

 

  1. Head over to the Help Center.
  2. Enter the details of your question into the chat assistant.
  3. Wait for the chat assistant's response and click I still need help.
  4. Follow the prompts to be connected with a Support Advisor. 

 

Please let me know if you have any other questions! 

Greta | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog