I don't have a shopify contact form, but I still get messages from one.

I don't have a shopify contact form, but I still get messages from one.

NewtonPens
Visitor
3 0 0

I'm getting spam from a contact form that doesn't exist.

What the hell.

It's coming from mailer at shopify.com 

 

I've gotten a couple messages through this that aren't spam, but HOW??

 

newtonpens.store

 

I have a contact form on my regular website (wordpress), linked from shopify, and when people use that, fine, but these are coming from mailer at shopify.com  and I just want to figure it out.

Thanks

Shawn

 

NewtonPens_0-1741706897097.png

 

 

NewtonPens_1-1741706901654.png

 

 

Reply 1 (1)

PageFly-Richard
Shopify Partner
4991 1118 1796

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

 

This is a perplexing situation! Getting form submissions from mailer@shopify.com when you don't have a Shopify contact form is definitely strange. Let's break down the possible explanations and how to troubleshoot this:

Understanding the Problem:

  • Shopify's mailer@shopify.com:
    • This email address is used for various notifications and form submissions within the Shopify ecosystem.
    • It's a legitimate Shopify address, so the emails themselves aren't necessarily malicious.
  • "Form that doesn't exist":
    • The core issue is that you're receiving form submissions that you don't expect. This suggests that there's a form somewhere that you're unaware of, or that someone is exploiting a vulnerability.

 

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


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