I have been scammed and im asking if i can get a refund of some sort?

Lenniz
Visitor
1 0 0

I bought a hoodie i saw from a tiktok and it seemed legit it cost 30€ and it has been 15+ days and the site is banned/deleted and i cant get the order link because the site has been banned/deleted i tried contacting the site owner 2 times and hasn't said anything back 

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Reply 1 (1)

Shay
Shopify Staff
2936 455 603

Hi @Lenniz 

 

I'm sorry to hear about this situation and that you haven't been able to resolve this order with the merchant you purchased from. If you are unable to contact the store for further help we recommend reporting the charge to your bank or card provider. They have policies in place that will help you get your money returned. 

Shay | Social Care @ Shopify 
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