I'm trying to deactivate my plan/cancel my account but it keeps taking me back to the login page

thetallmom
Visitor
2 0 0

I don't use shopify and now I'm trying to deactivate/cancel my account to stop getting charged for it but it keeps taking me back to the login page when I try. How can I rectify this?

 

Edit: whenever I hit 'deactivate' it takes me to the login screen then takes me back to the plans page. It doesn't allow me to deactivate. It's been doing this for the last two days. Since I no longer use shopify I'm trying to completely cancel my account but if it keeps taking me back to the login page I'm not sure what I'm supposed to do.

Replies 4 (4)

Emily
Shopify Staff
1309 101 189

Hi, @thetallmom.

 

Thank you for reaching out, I am sorry your having issues with cancelling your store.

 

Have you tried on a differnet device or browser? I would also try clearing your cache/cookies and history as it sounds like your internet connection may just be stuck and not making that connection. 

 

Once you have tried that, let me know if it works for you! 
 
Talk soon, 

Emily | Social Care @ Shopify 
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thetallmom
Visitor
2 0 0

I had to do it from my phone but I think I got it done. Thank you!!

Emily
Shopify Staff
1309 101 189

Hi, @thetallmom.

 

Thank you for letting me know, glad you were able to get that to work. 

 

Take care,

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

1676744
Visitor
1 0 0

I am trying to do the same thing and not able too.