I'm trying to deactivate my plan/cancel my account but it keeps taking me back to the login page

[thetallmom]

I don't use shopify and now I'm trying to deactivate/cancel my account to stop getting charged for it but it keeps taking me back to the login page when I try. How can I rectify this?

Edit: whenever I hit 'deactivate' it takes me to the login screen then takes me back to the plans page. It doesn't allow me to deactivate. It's been doing this for the last two days. Since I no longer use shopify I'm trying to completely cancel my account but if it keeps taking me back to the login page I'm not sure what I'm supposed to do.

[Emily]

Hi, @thetallmom.

Thank you for reaching out, I am sorry your having issues with cancelling your store.

Have you tried on a differnet device or browser? I would also try clearing your cache/cookies and history as it sounds like your internet connection may just be stuck and not making that connection. 

Once you have tried that, let me know if it works for you! 
 
Talk soon, 

[thetallmom]

I had to do it from my phone but I think I got it done. Thank you!!

[Emily]

Hi, @thetallmom.

Thank you for letting me know, glad you were able to get that to work. 

Take care,

[1676744]

I am trying to do the same thing and not able too.