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I'm unable to upload images in Shopify. It throws an error whenever I upload images in Shopify Files Failed: Check your network and try again
Hi, @outorigin. I'm happy to look into this with you! I just have a few questions to make sure I give you helpful advice going forward.
Once I have more information I'd be happy to continue troubleshooting this with you. In the meantime, this guide on uploading images can help as well. Let me know if you have any questions!
Erin | Shopify
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Hi Erin,
It happened the first time. This is the first time I'm experiencing it. I don't know what's actually happened I worked on the new store with the fresh theme first time and did some editing and it was fine and working well but when I worked the next day and upload images in sections --> Customize it showed an error.
I was connected with your chat support team and they suggested me to duplicate the theme and try again. I was doing the same and the issue was resolved.
Thanks for the response!
I'm experiencing the same thing! See the screenshot of the error below:
Hope you can fix this ASAP!
Hi, @MariaDV. Are you also trying to upload images to the Content > Files section of your Shopify admin, or are you seeing this error in a different area of your Shopify Admin?
I was looking into this error and we would need to troubleshoot some more to be able to say what's causing this for certain. If you're still experiencing this I recommend reaching out to our live support team here. We can't see your account information over the Shopify Community, but if you reach out to us there we would be able to troubleshoot your account with you in more detail. You can follow these steps to request support once you're on that page:
Please let me know if you have any questions!
Erin | Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Duplicate your theme and try again.
Doesn't work for me.
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