I'm unable to upload images in Shopify

I'm unable to upload images in Shopify

outorigin
Shopify Partner
6 0 0

I'm unable to upload images in Shopify. It throws an error whenever I upload images in Shopify Files Failed: Check your network and try again

Replies 6 (6)

Erin
Shopify Staff (Retired)
1116 138 189

Hi, @outorigin. I'm happy to look into this with you! I just have a few questions to make sure I give you helpful advice going forward.

  • When did this first start happening? Has this always happened or is this error message new?
  • Have you tried to upload images using any other devices, browsers, or internet connections? 
  • Have you tried to upload images to any other parts of your Shopify admin? For example, directly into the theme editor or on a product page? If so, are you also getting this error messsage when you try that or is it only happening when you upload images to Content > Files?

Once I have more information I'd be happy to continue troubleshooting this with you. In the meantime, this guide on uploading images can help as well. Let me know if you have any questions!

Erin | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

outorigin
Shopify Partner
6 0 0

Hi Erin,
It happened the first time. This is the first time I'm experiencing it. I don't know what's actually happened I worked on the new store with the fresh theme first time and did some editing and it was fine and working well but when I worked the next day and upload images in sections --> Customize it showed an error.
I was connected with your chat support team and they suggested me to duplicate the theme and try again. I was doing the same and the issue was resolved. 
Thanks for the response!

MariaDV
Visitor
1 0 0

I'm experiencing the same thing! See the screenshot of the error below:

MariaDV_0-1679993069554.png

Hope you can fix this ASAP!

 

Erin
Shopify Staff (Retired)
1116 138 189

Hi, @MariaDV.  Are you also trying to upload images to the Content > Files section of your Shopify admin, or are you seeing this error in a different area of your Shopify Admin?

 

I was looking into this error and we would need to troubleshoot some more to be able to say what's causing this for certain. If you're still experiencing this I recommend reaching out to our live support team here. We can't see your account information over the Shopify Community, but if you reach out to us there we would be able to troubleshoot your account with you in more detail. You can follow these steps to request support once you're on that page:

  1. Log in to your account. 
  2. Select the topic most related to your question or problem.
  3. Continue to the support options listed under the suggested articles and guides.

Please let me know if you have any questions!

Erin | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

outorigin
Shopify Partner
6 0 0

Duplicate your theme and try again.

Refilon
Visitor
1 0 0

Doesn't work for me.