I need a refund, was testing out the free trial and closed the store but still got charged

noomdalv
New Member
1 0 0

Hello, 

I used the free trial for a week to try out shopify with a test store and planned to close it when the free trial ended(already did) but i still got charged for the plan because i had to input my card information, I was totally unaware and forgot about this, the store has no use anymore and is inactive, how do i get refund?

Thanks in advance

Reply 1 (1)
Trevor
Community Moderator
3105 404 634

@noomdalv 

You can request a refund by contacting Shopify Support if your store is closed. You can do this by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. 


Trevor | Community Moderator @ Shopify 
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