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I deactivated my old account and added a new one but the older one doesn't want the newer one to show up on Shopify or Facebook. What should I do to completely delete the old one in the whole system ?
Hi, @decor-store.
Welcome to the Shopify Community, and thanks for sharing your question.
To further understand the issue, could you provide clarification on how the new store doesn't appear on Shopify? If you're able to share screenshots or replicate the issue in a video.
Additionally, are you having issues connecting the new store to the Facebook and Instagram Sales Channel as the old one is still connected? Could you also share a screenshot in regard to the Facebook issue?
You should be able to see your new account upon logging in, and the old account will appear in an Inactive list and should not affect how you log into the new store/what appears.
If you're having permission issues or trouble connecting your Shopify account to Facebook, you'll need to get in touch with Meta Support directly. I'll share steps on how to do this below.
How to contact Meta Support:
If you have additional questions, please feel free to share them here.
Victoria | Shopify
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Hi Victoria,
I really appreciate your efforts to help resolving my problems. But truly I would like to completely delete from Shopify system the following stores related to me : homeandabodeproducts.com; Billy Decor (823588742694683 USD) ; Shopify keepkool2 (1688652165 business) ; Billy Decor (489540189499834) ; NexusFinds (489540189499834). I'm not good in computer technology, and these worthless accounts are confusing me in all aspects. When I try to do some ads campaigns on google, facebook and instagram just for thedecorstore.co , automatically the system oriented those ads campaigns to the worthless accounts mentioned above. PLEASE DELETE THEM FOR ME SO I COULD HAVE A PEACE OF MIND. Thank you.
* The only online store I want to keep in Shopify system is :
Store Name : The Decor Store
Website: www.thedecorstore.co
Thanks for your understanding,
Billy
332 209 6426
Hi again, @decor-store.
Thanks for your reply and providing additional context.
I would like to advise that through our public community forum, I'm not able to deactivate/delete your stores on Shopify. Our internal team via the Shopify Help Center can assist you with the closure of your accounts if you need help.
Please let us know if you need help navigating the Help Center to receive support.
Victoria | Shopify
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I think I need to hire a partner to fix everything.
Thanks for your help. I appreciate it.
Billy
No problem, @decor-store.
If you'd like to explore Partner's/Experts, you can check out Shopify's Expert Marketplace.
Victoria | Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
It's my pleasure, @decor-store.
If you need assistance with ad campaigns, Shopify has an abundance of resources to choose from to guide you with this. I'll share them below for better visibility.
Victoria | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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