I need help - NO PHONE, NO CHAT, NO "CALL BACK", NO EMAIL, NOTHING!!!!

Solved
MudandTrack
New Member
3 1 2

Hi guys, 

 

I am a little miffed here.   My Shopify store has been open about 6 months.  I've done AWESOME 5-figure business already.   The one day i need support BADLY and it's impossible to find!   WHY?! 

 

I have a big problem right now and i need Shopify Support help.    I emailed my local rep for help, she says to "get in touch with support".... so i go to your website and you guys are playing "hide the support number" with us.  Why? That's generally a terrible thing to do.  

 

I found three Shopify support numbers on 'pissedconsumer.com'  (lololol)...  and the recording says "WE NOW DO CALLBACKS".... and then ends with "we're here to help you 24/7" and then it hangs up on you. LOL

 

... so i go to help.shopify.com/questions and there is ZERO call back feature.    NO chat.  No phone.  NO EMAIL???  What?!

 

THIS IS CRAZY BELL CANADA CUSTOMER SERVICE TACTICS OF 2010....  and even Bell Canada has come around to acknowledge that hiding support phones/emails/chats only causes bad sentiment towards your brand. 

I could NOT run my business without making customer support easily accessible. 

 

I need help BADLY.   I cannot get it.    This is terrible. 

TyW
Community Manager
Community Manager
551 37 973

Hi @MudandTrack

To get in touch with Shopify support:

 

  1. Go to https://help.shopify.com/en/questions
  2. Click Log in and enter your details.
  3. Enter a brief description of your question into the search bar.
  4. You’ll be provided with a curated list of Shopify resources related to your search. We have extensive help documentation designed to connect you with the information you need as quickly as possible. If you can’t find what you’re looking for in our docs, click Get help from the Shopify support team.
  5. Choose the way you want to contact Shopify support from the available options.

TyW | Online Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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MudandTrack
New Member
3 1 2

This is an accepted solution.

How about you guys just list the contact information here...??? 

 

Email: 

Phone: 

Chat link (not the flaming hoops process): 

 

Thanks. 

 

Nsicely
New Member
2 0 2

OMG! I agree.  The reason I am with shopify is for their amazing customer support which just wend down the drain hard!

This is horrible and I'm soooooo annoyed.  20 mins later....I'm still trying to figure out how to reach support.

 

KristinPatter
New Member
2 0 2

 

 

What in the WORLD IS GOING ON??? I have no customer- I cannot even log on it says error and there is no contact.

It seems the Canadian and Irish support teams are completely gone only to be replaced by another group who was completely ineffective.

Then there was call back and now nothing- how are we supposed to run our business?

The reason I've stayed with Shopify so long was customer support.

No customer service is not okay - stocks are soaring - Shopify should be providing support.

I'm at a loss for words- I can't even access my own account!!!!

 

 

 

 

KristinPatter
New Member
2 0 2

TY W- this is NOT SOLVED!!! IT DOES NOT WORK!!!! THERE IS NO CUSTOMER SERVICE.

dbrent5
New Member
1 0 1

Literally about to delete my damn account. I've spent 3+ hours trying to get help with my store and can't ever get ahold of a single person to get help!!!! WTF kind of customer service is this! I've been paying $49 / month for 3 years and this is the shit you guys pull? Losing money every minute as I can't even have customers create an account and need an expert to assist. U

MVGibbons
New Member
1 0 0

I'm having the same issue and NO SUPPORT is available. I have gone through exactly these steps and when you click on "Get help from the Shopify support team" it brings me right back to step 1.  PLEASE do not say you have 24/7 support if you actually don't! You are misleading your clients. 

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