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I need help pointing a third party domain from bigcommerce to shopify

pw3
New Member
2 0 2

I have changed the A record to:  23.227.38.65

I have changed the CNAME to:  shops.myshopify.com

but my name servers are set to bigcommerce:

ns1.bigcommerce.com

ns2.bigcommerce.com

ns3.bigcommerce.com

Will my domain name point to shopify?  Or do I need to change the name servers?

Replies 5 (5)
Oliver
Shopify Staff
Shopify Staff
429 48 97

Hi, @pw3!

There is sometimes some confusion with this because some third parties can be pointed to Shopify by updating nameservers. We do not function in this way, and only A & CNAME records should be updated in order to point to the domain to the Shopify store. It sounds like you already have the proper A Record and CNAME records which is great. After you've added them, all you'll need to do is follow the steps below to connect the domain to Shopify:

  1. From your Shopify admin, go to Online Store > Domains.
  2. Click Connect existing domain.
  3. Enter the domain that you want to connect, such as example.com.
  4. Click Next.

Updating DNS settings can sometimes take up to 48 hours so if you've recently updated them, that could be the reason the connection is failing.

Let me know if you have any further questions!

Oliver | Social Care @ Shopify 
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pw3
New Member
2 0 2
Just to give you some information that might help others. I had to reset
the name servers back to their default names.

In my case it was:
ns1.shopco.com
ns2.shopco.com
ns3.shopco.com

If I would have left the Name Servers
ns1.bigcommerce.com
ns2.bigcommerce.com
ns3.bigcommerce.com

I would have never been able to connect with shopify. As soon as I changed
the Name Servers to shopco.com I connected with shopify within about 5 - 10
minutes.

Someone needs to tell new people about this. I talked to two people on
chat yesterday and no one knew you had to change the name servers.
Shopify has problems. I have used the platforms of yahoo and bigcommerce.
Never have I ran across so many problems trying to get set up. Both yahoo
and bigcommerce have live support you can call.
This is not rocket science. These problems can easily be fixed. You just
have to let people know.

I will probably start a blog about shopify once I get set up for people
selling personalized products. Shopify must be ran by a bunch of idiots.
asenges
New Member
4 0 0

I already pointed my only A record to 23.227.38.65 IP, but my A remains pointing to NS1 and NS2 IP

 

I found these DNS

ns1.belleescape.com
ns2.belleescape.com

 

Which points to 23.227.38.65  as well, so I'm going to use them in order to connect to Shopify quickly!

asenges
New Member
4 0 0

Don't use the DNS from Shopify.

 

The final solution to Connect an OVH domain to Shopify is to use the DNS from OVH in order to register DNS Zone and have both the A and the CNAME records. That work for me, now is connected!

asenges
New Member
4 0 0

This work for me!

 

As I see the DNS servers are authoritative, but if you reset to the defaults OVH DNS servers, then the DNS zones are registered and the A and CNAME records into the DNS zones are instead propagated.