I set the wrong date of birth on my account and cant accept payment

1 0 0

Please help me switch my date of birth to the correct one

Replies 2 (2)

Shopify Partner
7538 1454 1452

You must contact Shopify support to correct it,

- Helpful? Like or Accept solution! - Buy me a coffee
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look
- Enjoy 1 month of Shopify for $1. Sign up now

Shopify Staff
1071 97 195

Hi, @SillyShirts 


Thanks for posting to the Shopify Forums.


It sounds like you are attempting to verify your information for Shopify Payments, and have input an incorrect birth date. If this is the case, you will need to reach out to our live Support Team via the Help Center who can escalate the situation to our Shopify Payments team for rectification. 


Best of luck!

Skye | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog