I Want To Activate My Inactive Shopify Store

Shk_md
Shopify Partner
4 0 0

I want to activate my inactive Shopify stores. I don't know why Shopify inactive my store. I want to know why they inactive my store. if anyone tells me why Shopify inactive my store and what is the solution to activate again my inactive store. I want my store back as soon as possible.  Already 4 days gone. I am very tense about my Shopify store is inactive. so please give me some solution to fix the problem. i need the solution as soon as possible. Even we are unable to login to the backend also. No clue what is happening/

Replies 5 (5)
Shk_md
Shopify Partner
4 0 0

we found it was inactive by 22nd November. We didn't receive any emails regarding that. And we connected with the support team, we get the same message that our expert team is working on it.

Ivy
Shopify Staff
1033 82 131

Hi there, @Shk_md.

I can understand this is difficult. I'm afraid it is not possible for anyone here to tell you why an account was inactivated, as access to the back end of your account would be required for this and that access is only possible through our secure live support channel. Did you receive any emails in relation to the store being made inactive? If so - replying to this email directly is the best next step to take here. 

If you do not have an email to reply to - Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much!


Ivy | Social Care @ Shopify


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Shk_md
Shopify Partner
4 0 0

Past 4 days we receive the same message from the help center, that expert team is working on it and they will rectify the issue. But no one tells what is the issue and why it is inactive. And also no timeframe for this. 

Ivy
Shopify Staff
1033 82 131

Thanks for the reply—awaiting a reply from this escalated team via email will be the best way forward here. I understand it is important, but I do not have any timeline for when a reply will come through to you. Please do keep an eye on your inbox. Your ongoing patience is appreciated. 

Ivy | Social Care @ Shopify


Out Of Office

-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog



Alex872
Excursionist
27 0 2

Were you able to activate your shop?