I want to change my bank info for payouts but, Shopify doesn’t recognize my old account

I want to change my bank info for payouts but, Shopify doesn’t recognize my old account

Kushlife
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Hello I followed the steps to change my old bank account info to my new bank account info, but Shopify does not accept the old bank account info that I submitted. Please help I can not receive any of my payouts. 

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