I would like to receive a notification every time a refund is processed in my store

Ludric
New Member
1 0 0

Is there a way to automate this?

I can't seem to find any options in Shopify.
I have multiple staff using my Shopify store account and I would like to received a notification every time they process a refund to see how we can send a survey to them and make sure the customer service is reaching out to them

Reply 1 (1)
JoesIdeas
Shopify Expert
1426 127 384

If you're on Shopify Plus, check out Shopify Flow, that should do the trick.

If you're not on Plus, check out Order Automator. This isn't a standard feature yet but can be built in as a free customization (I'm the lead developer of the app and can hook that up for you :D).

If you don't want to use an app, you could create an SOP for your staff members for the actions they should take when refunding an order (example: 1) click on return item, 2) .... 3) after the refund email me with a link to the order, etc).

Creator of Order Automator (auto tag orders / customers + auto fulfillment + more automations).
Creator of Shopify Analyzer (1st performance analysis tool for Shopify sites, free for the Shopify community).
Founder of Speed Boostr (Shopify optimization experts + app developers).
More apps: Theme Scientist (A/B testing), Tip Jar (add a tip button), File Optimizer (optimize CSS, JS, Liquid).