ID request - but my chosen name doesn't match the one on my ID.I've recently set up a Shopify store

[Redfoxtale]

I've recently set up a Shopify store and have just received a notification from Shopify that in order to keep receiving payments, I need to upload a valid form of ID. For safety reasons I can't use my legal name anywhere it can be viewed by the public so I use my chosen name instead, which I've gone by for a few years now.

I'm concerned that if I upload a photo ID with my birth name that I'll either have to use that name or shut down my shop when it's barely been open a month. Is there any way around this?

The bank account connected with my Shopify is also in my birth name, but obviously this isn't public info

[Victoria]

Hi, @Redfoxtale.

Welcome to the Shopify Community.

As per the Shopify Payments Terms of Service in all regions, an individual person's details are required for every Shopify Payments account. This person will act as the Shopify Payments account representative and the details will be stored in addition to any business details. 

If your identity is unable to be verified using the information that you provided at the time of Shopify Payments onboarding, then you might be requested to provide additional documentation.

To verify an individual on a Shopify Payments account, two separate documents might be required:

• a document that serves as proof of identity
• a document that serves as proof of home address

I recommend getting in touch with our internal support team via the Shopify Help Center to discuss any account-specific or sensitive information regarding your store. Our internal team will be best positioned to continue assisting you. Any non-account-related questions you have, I'll be happy to answer them here.

I'll share the steps below to create a support request:

• Log into your account via the Shopify Help Center
• Select Money > Shopify Payments from the topics provided
• On the following page, scroll down to view our available contact options

I hope this helps!