im trying to buy a shopify plan with mastercard but its taking me to

[TrendyTrinkets1]

[Ollie]

Hey, @TrendyTrinkets1.

Thanks for reaching out. 

Could you clarify with us if you are the admin/store owner of the Shopify store? Also, could you let us know if you are logged in as the admin when you attempt to purchase a Shopify subscription plan? 

Looking forward to your response. 

[TrendyTrinkets1]

yes im the store owner of this store.amd when i but the plan
subscription store closes automatically.

[Ollie]

Hey, @TrendyTrinkets1.

Thanks for the quick response and clarification.

Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, it would be best to speak with our live support about this situation by navigating to the Help Center. Once you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.

Let us know if you have any quesitons.

[KongMengli]

I don’t know why it show like this, but do you have any solution to fix this. I ask a lot of people but nobody know how to fix this.

[Moira]

Hey @KongMengli,

Are you experiencing the same error? Please reach out to our support team using the link provided above, so we can take a closer look at what's going on.

[KongMengli]

Where link

[Moira]

In this case, it would be best to speak with our live support about this situation by navigating to the Help Center. Once you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.

[KongMengli]

 how can I fix this 

[Moira]

There are a number of reasons why a store may be unavailable, so it's difficult for us to say for certain what happened here, but I'm happy to share more information to help.

Typically, this happens if there is an issue with your account. In those situations you would be notified by Shopify through an email to the account owner or through a notification in your Shopify admin. I recommend double-checking your admin and all of your email folders (including your junk or spam folder) to see if you have received any information you may have accidentally missed.

If you still can't find any information about this, please reach out to our support team through the Help Center. We can't see your account information here on the community but if you speak with us through the Help Center we can see more details to help further.