Images are not processing, and I am unable to delete products

OPWorkshop
New Member
7 0 0

Anyone else currently having this issue? I'm trying to create a new product and images are failing to process. I am also unable to delete old products.

 

Thanks!

Replies 3 (3)

AsianFoodGrocer
Tourist
15 0 2

Yes we are having the same problem 

AsianFoodGrocer_0-1712253581645.png

 

Heather141310
Visitor
1 0 1

Yes I am having the same problem. I keep getting an error message when I dry to remove images. 

Ken_Krempetz
Tourist
7 0 1

I've spoken to like 10 different shopify CSR people.  Nobody can delete my photos from some of my products.  Seems random.  Tried deleting on the product page, on the content > files page, re-loading the product thru import excel....NOTHING.  It's like the product image is stuck on there forever.  I have had to re-make new product pages, because I can't get the image off the original product page.