Solved

Images not Loading in product Description

Youssif_A
Visitor
2 0 1

Hello,

 

I just finished my website and went live but when I go on my website on my phone the pictures in the product description simply don't appear. I have seen others with this issue but their solutions don't seem like they could help me. Note this only happens when you try to access an individual product, here are some example photos.

 

How its supposed to look:

Youssif_A_1-1671978508219.png

How it ends up looking:

unnamed.jpg

 

This is only on mobile and the product photos just refuse to appear.

 

Please I really need help on this and thank you,

 

Heres the website link: https://petrealmco.myshopify.com/

 

 

Accepted Solution (1)

Kitana
Shopify Staff
159 11 41

This is an accepted solution.

Hi @Youssif_A, thanks for reaching out to the Shopify community. 

 

When you upload your images to Shopify you want to make sure you upload them to the files section first so everyone around the internet can see your images. After you upload your images you will get a URL for each one. You can then add the images into your description. 

 

If you have already done that and the photos are still not showing you will want to contact our support team so they can take a look at your account and see what might be causing this issue. Please let me know if you have any questions. 

Kitana | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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View solution in original post

Replies 3 (3)

Kitana
Shopify Staff
159 11 41

This is an accepted solution.

Hi @Youssif_A, thanks for reaching out to the Shopify community. 

 

When you upload your images to Shopify you want to make sure you upload them to the files section first so everyone around the internet can see your images. After you upload your images you will get a URL for each one. You can then add the images into your description. 

 

If you have already done that and the photos are still not showing you will want to contact our support team so they can take a look at your account and see what might be causing this issue. Please let me know if you have any questions. 

Kitana | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

pankaj-gurbani
Shopify Partner
4 2 2

Hi @Youssif_A, thanks for reaching out.

I just checked your website on mobile (chrome's latest version), and the images are loading fine.

Is the issue resolved? If not, can you please let me know which browser you're using on mobile?

Pankaj | Shopify Expert
If you found my answer helpful, please give it a thumbs up or mark it as a solution.
Youssif_A
Visitor
2 0 1

Oh I solved the issue with the advice given in the thread beforehand, I just forgot to accept a solution sorry.