Important: Shopify Account Review and Compliance Notice

[Shivvik]

Hello Everyone,

I got an email from Merchant Trust Team from Shopify but email id is 

andrewburk30@gmail.com and he claims he is from Shopify team and my shop will be permanently closed and he stated "Specifically, your account is in violation of Section 7 of our policy, which necessitates prompt action to avoid permanent account closure." But in my shop I did not got any notification or any alert.

Just wanted to know is this real or a scam.

[Dave-heichat]

Spam

[Shivvik]

No I have provided all valid Information account to my ID proof 

[Dave-heichat]

Sorry Shivvik, I received alike email from Shopify, but they don't use Gmail email.so it's a spam. Normally if you get infos from Shopify official and then In most cases, you haven't made a payment to any Shopify plans or have filled out some fake information to apply for Shopify payment. 

[Shivvik]

Ya Dave that was my doubt because Shopify team dint user gmail Id for communication and when I asked him more details he was telling me to share my shop link, and I said when you are from Shopify team you would be having all my information and why you need my shop link

[Dave-heichat]

Just ignore that, it's normal when you have a Shopify store and anyone will try to connect you for any reason.

[Shivvik]

aahh thank you so much for responding. I was just wondering when I was wrong because yesterday only I paid Shopify bills and today when I got this I was little surprised.

[ProtoMan44]

@Shivvik 

Certainly! Here’s a concise response:

The email from andrewburk30@gmail.com claiming to be from Shopify’s Merchant Trust Team sounds suspicious. Official Shopify emails typically come from @shopify.com or @email.shopify.com domains. Do not click on any links or provide personal information. Instead, verify your account status directly through your Shopify admin and contact Shopify support for confirmation.

[Shivvik]

@ProtoMan44  ya because the email itself was suspecious. Because if there is any policy violation I would be getting official email from Shopify team itself. I was in dilema so that's why started this communication.

[ProtoMan44]

@Shivvik ok, not a problem for next don't response to them.

[Shivvik]

@ProtoMan44 yep sure and thanks for your response too.

[ProtoMan44 · Accepted solution]

@Shivvik mark it as solved, thanks