Solved

Inactive Store

Helenioane
Visitor
1 0 0

Hey there! I am really upset that I am unable to unfreeze my store, I am not sure why. I already paid my bill payments! And I have no idea why it is still frozen?!

Accepted Solution (1)

Summer
Shopify Staff
1279 316 217

This is an accepted solution.

Hey, @Helenioane! Welcome to Shopify Community!

 

We’ll need to access your account in order to investigate the reason behind the frozen status of your store. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.

 

Issue Summary: Frozen store despite paid bills

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)

Summer
Shopify Staff
1279 316 217

This is an accepted solution.

Hey, @Helenioane! Welcome to Shopify Community!

 

We’ll need to access your account in order to investigate the reason behind the frozen status of your store. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.

 

Issue Summary: Frozen store despite paid bills

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

keemandco
Visitor
2 0 0

Hey! 

did your store get released back to you?? and how long did it take? Im currently having the same situation. Thank you.