Incorrect 1099-K info - Now facing penalties + fees

[BiancaJMS]

I noticed my 1099-K was addressed to me (personal name, social security number + outdated address) and contacted shopify in the first week of march asking if I could amend it to reflect my correct tax information (Business name, EIN & current address - all information that shopify has already).

I've yet to hear from the tax team & have already incurred penalities & additional filing fees due to the error & delay.

I wanted to ask what the average waiting time is for hearing back from the tax team & if theres a way I could update the information  on my end? I havent been contacted to provide any information or received any sort of correspondence so I'm currently at a loss on what to do.

[Doppelganger]

Was your issue ever resolved?  I have the exact same issue and I've spent endless hours trying to get someone from the Shopify tax dept to acknowledge me and help resolve.  My accountant is now involved and I might have to retain an attorney.  They need to at least correct it to an EIN for 2024 but they haven't even made that possible for me.  Let me know if you finally have resolution and how you got yours corrected.