Solved

Incorrect Shipping Settings Display on Google Merchant Center (GMC)

BitByBitCoin
Excursionist
15 1 0

We are currently experiencing an issue with our shipping settings on Shopify. Upon updating our settings, we have noticed that our shipping estimates on Google Merchant Center (GMC) are not accurately reflecting our intended shipping options. Our desired shipping options include:

  • Flat rate free shipping with a handling time of 0-0 (cutoff 3PM EST) days and transit time of 3-5 days.
  • $15 expedited shipping with a handling time of 0-0 (3PM EST cutoff) days and transit time of 1-2 days.

However, when we attempt to set these options on Shopify, on GMC the displayed shipping options are as follows:

  • Free shipping with a handling time of 5-5 days and transit time of 3-4 days. (should be 0-0 and 3-5)
  • $15 shipping with a handling time of 5-5 days and transit time of 1-2 days. (should be 0-0 and 1-2)

We are seeking assistance in resolving this issue, as we have been unable to locate options to edit handling and transit times for custom flat rates within Shopify.

Accepted Solution (1)

EmmanuelFlossie
Shopify Partner
2999 223 719

This is an accepted solution.

I recommend if you are using the free shopping app channel. Is to disable automatic updates for shipping settings.

 

Then in Google Merchant Center manually update your shipping settings.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

View solution in original post

Replies 4 (4)

EmmanuelFlossie
Shopify Partner
2999 223 719

This is an accepted solution.

I recommend if you are using the free shopping app channel. Is to disable automatic updates for shipping settings.

 

Then in Google Merchant Center manually update your shipping settings.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
JoshBedworth73
Visitor
2 0 0

This is happening to me too. But the problem arises that my store has over 45,000 products & variations. Would you be able to help with that?

EmmanuelFlossie
Shopify Partner
2999 223 719

Sure, feel free to reach out. Or if you have any questions feel free to ask here.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
JoshBedworth73
Visitor
2 0 0

I have used your contact form on your website! Thanks