Inquiry Regarding Payment Issues for Specific Customers/Country

[Peterrrrr]

Hello,

I recently received a report from a customer stating that they were unable to complete a payment on my store. However, I have not found any signs of such an issue on my end. I personally tested the payment process, and it worked fine, and other customers are successfully completing their payments as well.

Despite this, I am concerned that there may be a payment issue occurring somewhere in the world, potentially related to a specific payment method, which I am unaware of. Is there a way to check if there are any payment errors happening in specific regions or with certain payment methods?

I am currently using Shopify Payments and PayPal as additional payment methods.

Thank you for your assistance.

[Oliverhenry · Accepted solution]

Actually if it issue arise just on a particular customer, there might be issue in his chrome settings or any other issue. else where you may consult the relevant people/client on that locality.  

[GadgetsNoob]

You can ask them for a video or screenshot of the error they are getting. Also, try to check the abandoned checkout if their Order is there to see if there would be any error.