Instagram is linking to my personal account instead of my business account

HDD
New Member
2 0 0

Hello,

I recently tried to set up instagram sales channel for my site.  I followed all of the steps.  Facebook shows my correct business page, but instagram is linking to my personal page instead of my business page.  Can anyone please tell me how to fix this problem?

Thank You!

Reply 1 (1)
Jason_01
Shopify Staff (Retired)
54 0 16

Hello

I'm Jason a Guru here at Shopify.

To link your Instagram account to your Facebook Page, you first need to be an admin of that page on facebook:

Go to your profile and tap  in the top right.

Scroll down and tap Linked Accounts, then select Facebook.

If you haven't already, enter your Facebook login information.

By default, your Instagram account will link to your personal Facebook Timeline. To link to a Page instead, tap Facebook again and choose a Page that you manage below Share to

I would then go to your Shopify admin and to the Facebook sales channel, you should then be able to choose your business page via your personal page, within the Facebook sales channel.
If this isn't working I would recommend trying a different browser or clearing your cache and cookies to be sure that cached information isn't causing any issues.

Looking forward to your response! Have a great day.

Fiachra B | Shopify

Jason

Jason