Instagram Product Tagging Issue

Solved
MorganSpeirs
Tourist
4 1 0

There is a problem with my catalogue when tagging products on Instagram. The product tags are showing two prices, the correct price and the same price is repeated but has a line through it as if the item is on sale. None of my products are on sale so I don't understand why there are two prices showing. Anybody else having this problem? Any suggestions to fix it? IMG_4477.PNG

Accepted Solution (1)

Accepted Solutions
MorganSpeirs
Tourist
4 1 0

This is an accepted solution.

I think I have it resolved now. When setting up the tagged post it shows the sale price format but when the post is complete is no longer shows the sales price. 

 

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Replies 3 (3)
Horlart_Expert
Shopify Partner
152 10 8

login to your commerce account to check how the product is being added... If the product on sales is marked, you will have 2 price like you do

 

Sales.PNG


If helpful then please Like and Accept the Solution.
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MorganSpeirs
Tourist
4 1 0

Thank you for responding to my question. I have double checked that and the box is not set up for Sale prices. Screenshot 2022-06-17 at 12.30.55.png

MorganSpeirs
Tourist
4 1 0

This is an accepted solution.

I think I have it resolved now. When setting up the tagged post it shows the sale price format but when the post is complete is no longer shows the sales price.