Instagram Shop Facebook Commerce Account Set Up Error

ModestHut
Excursionist
13 0 11

Sooooo, short answer is NOPE!  I've definitely started to get high blood pressure and gray hair bc of FB being so ignorant and unhelpful.  Finally, after 5 months of going back and forth with at least 35 people (bc they will keep passing your around if they don't want to deal with you) someone asked for my schedule so that I could receive a call.  I was soooo excited that I was finally going to get a call from the internal team or at least someone who could fix things if they understood the problem.  My phone rings yesterday and I never pick up "Spam Risk" numbers but something told me to answer and it was FB.   Only issue was that this guy was just another concierge that had NO idea what my issues were and at the beginning told me all he could do after hearing me bitch about all the issues i'm having was to send message to the internal/specialist team……F***KKKKKKK, i wanted to strangle this guy through my phone so bad but I kept telling him all these issues and he kept saying, "your issues are already being reviewed by the internal team right now, so when we receive an update we will let you know."  I told him that the ticket number he was talking about had just sent me an email earlier  saying this,

"Hi Barrett,

This is Joan from Facebook Concierge Support. I hope you are doing well.

We are here to help you out as much as we can. However, our Internal Team has gotten back to us and according to them your appeal for Facebook Shop has been disapproved. As of now, we are only allowed to appeal once for your Commerce Account and after that you won't be able to have an appeal option anymore.

I know that this is not the resolution that you want to have, but we have to follow some certain guidelines for some of the processes. We truly appreciate your understanding, and please don't hesitate to go back on us through chat should you need further assistance. For your reference, you may visit this link for our advertising solutions: Advertiser Help Center. (https://www.facebook.com/business/help).

We will proceed to close this ticket now. I hope the above clarifies and I want to thank you for bringing this issue to our attention. If you have a different query aside from this, you may access this link to get real-time assistance from one of my colleagues: https://www.facebook.com/business/help.

Thank you for your time and effort. Have a wonderful day!


Regards,

Joan"

So I usually get these kinds of emails eventually and Joan is a C*** B****.  I told him that they already said sorry, no luck and he said i could email him if i wanted.  I emailed him a quick run down of a screen recording that shows some of my issues and right away he changed his tone and told me that he couldn't do a screenshare and also told me earlier FB doesn't do screenshares anymore but he said he could let me schedule a screenshare with someone higher at FB and figure it out.  I got the email of his and clicked on the link and it says "click here to see if your eligible to sign up for the screenshare".  Of course it says it's not available for everyone and of course i'm not everyone so I couldn't sign up.  He told me to wait another five days and try again so thats what i'm going to do and if I do get through I will definitely post the link for everyone to try out.  These are the other emails i got from FB yesterday talking about the same issues.

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"Hi Barrett,

I am glad that you did get to talk to someone regarding your issue.

I understand that the ultimate goal is to set up a Facebook shop so your customer able to view your products but we need to make sure your Facebook is comply with Partner Monetization Policies and Content Monetization Policies.

Regarding feedback from specialist team , you page is not comply with Partner Monetization Policies but I understand that you are not able to appeal it. Also, you are not able to appeal on Account Quality.

In order to get respond from specialist team as soon as possible, I have review the videos and send it to our specialist team in order to find out the issue that stopping you from create Facebook shop.

I hope by doing so it help us to speed up the process.

I am sorry for keep you waiting for a solution for 5 months.

Rest assured that I will keep on following up on this case until you are able to setup a Facebook shop.

Thank you for contacting Commerce Facebook Concierge Support!

Have a good day and stay safe.

Thanks,

Chang"   

Chang is a good guy even though it's been 5 months. He's been with me since the start and everyone else that i've been tossed to has left me.

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"Hi Barrett,

Thank you so much for getting back to us and thank you for more clarification.

What I understand so far is you ever have a Shop in Commerce Manager before, but after you upgrade your Shop, it removed your Commerce account. However, when you are trying to set up Shop again, it states that your account is rejected due to it does not complied with our Commerce Eligibility Requirements.

I totally understand your feeling. If I were you, I would feel the same way. Please accept our sincere apologies for the inconvenience you may have experienced.

With all the updated that you provided to us, please be informed that I have passed it to our specialist team to look into this issue.

I wish I could assist you on this issue on my own but I do not have a tool to deeply investigate.

As always, please rest assured that I will let you know as soon as possible when I have the update from them.

We greatly appreciated your kind patience and understanding in this situation.

In the meantime, if you have any further concerns please do not hesitate to reach out to us.

Thank you so much for contacting Commerce Facebook Concierge Support.

Have a great day, Barrett!

Best Regards,

Lalisa"

Lalisa is one of the higher ups at the FB marketplace concierge level if someone wants to ask for her if that's possible. 

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If you made it this far, i feel your pain and if you need any  help i feel like an expert at fb issues now so you can email me at info@modesthut.com and i can show you some videos of my issues if you want to see if our issues are they same or whatever you need i'll try  to help you out.  If anyone needs some high quality home decor or furniture feel free to check out my site at www.modesthut.com and use "SALE10" at checkout for 10% your first purchase.  Later!

unravelled
Tourist
5 0 12
Hi! No we are still struggling with it, we’ve pretty much given up. It’s
also been over 4 months for us now.
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Trinidad
Tourist
3 0 1
I did not...I dont know how facebook commerce account works... I wanted to
delete it to clear everything so I can replace with a newer one, so I can
start all over again. But I can not do it...

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BAutomated
New Member
1 0 0

It is beyond how terrible FB service is, and how difficult it is to get to a human or any helpful advice at all. I won't be detailing here all the ways I tried to resolve the Instagram Shopping issue and contact them. You can read it for your laughs here as an article on Medium Dear-facebook-please-take-my-money . 

I wanted to suggest that be always careful about the domain you are submitting to Instagram Shopping:

www.yourshop.com and yourshop.com 

Are 2 different domains in Facebook domain verification process...

 

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23carat
Tourist
10 0 1

Sent you a dm on Instagram, but  basically I'm going through the same issue you did, and i'm being asked to delete my Commerce Account and create a new one. What should I do now? How did you get your shop back up? I would appreciate ANY help, I have 28k followers, losing sales by the minute, not to mention losing my mind. Thank you!

 

 Screen Shot 2021-07-29 at 11.52.25 AM.png

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23carat
Tourist
10 0 1

Hi, what should I do at this step? What are the implications of deleting my Commerce Account? I would appreciate any help in getting my Instagram store back up and running. I'm completely lost.

 

Screen Shot 2021-07-29 at 11.52.25 AM.png

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coderacks
New Member
1 0 0

hey everyone I think I just found a loop hole. Create a new page on Facebook on Shopify check list. Then after you complete setting up. merge your page to your old page and it should work!

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kingpoint
New Member
1 0 0

Hi, 

I have had a similar issue and after speaking to multiple people at facebook, they all say different things. The most recent one is that i dont have enough facebook followers to allow me to sell through facebook, even though i can sell on instagram!? 

The issue is that i cannot request review anymore and it has been under review now for 4+ months.

Can anyone advise as facebook are shockingly useless.

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MarsTheMessenge
New Member
1 0 0

Hey can you elaborate on this a bit. Specifically creating and merging exactly what and on what page. The run on sentence does clarify if your going on Facebook website and creating a new page or doing it through Shopify. What exactly is merge a page with another and which specific platform Facebook or Shopify do you do that. Disheartened to see this is a nearly year old bug.

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