All things Shopify and commerce
I'm trying to set up an Instagram shop with my Shopify store and I received the error message:
"Your store isn't eligible for Instagram product tagging.
Solved! Go to the solution
This is an accepted solution.
This is an accepted solution.
Hi can you please help me with Instagram shopping. I applied for approval but was denied, I made changes and was denied again. I made all the necessary adjustments but can't request another review on Instagram, also tried the link above filling out the form but when I try to send it says "we could not process your request". Thanks for the help.
Hi,
Thank you so much for such a detailed explanation!
Congratulation that you've solved this problem ^^
I've also disconnected and then connected all the channels to each other. And the good news is that now I have the status: " Instagram is reviewing your store. It usually takes a few days to hear back. Some stores are reviewed in more detail and take longer."
I have received this notification several days ago, almost one week ago.
Now I'll try to connect support from Facebook (the link you've mentioned here).
Hope my shop will be accepted soon 🙂
Good points! Thanks! I'll check everything once again 🙂
We've all of them, I think these are correct and appropriate for our service.
Here is our shop if you have the time for you to review it - https://adorablepots.com/.
I've emailed Facebook commerce support as you advised me and they replied too fast :)) Omar (their agent) promised he will do his best to resolve the situation for me 🙂 I'll let you know definitely!
Hi,
Instagram accepted our shop 🙂
Thanks for your support and help!
Hello,
I am hitting a wall here too...
I've setted up everything in Commerce Manager, I have a running Facebook Shop and when I'm checking the Instagram status in Business Manager it says
"Not Eligible. Account has been onboarded to a different Commerce Manager" I found ZERO solutions about this issue on google and forums and I don't know what to do anymore.
Do anyone of you have any solution how to fix this issue? How to activate that Instagram Shop and make it actually work?
The facebook Shop was so easy to set up but this Instagram is just a pain in the a**.
Thanks,
Paul.
I'm having the same issue here saying my account has been onboarded to a different commerce manager. PLEASE HELP!!!
I am experiencing the same problem. The error message says:
"This Instagram account is already connected to a Commerce Account. To continue using Instagram Shopping you need to delete the connected Commerce Account. Contact Facebook to help you resolve this issue."
Has anyone of you already solved the issue? Because Facebook support is not very helpful always taking a week to answer.
Many thanks,
Christoph
Hi! I noticed your problem says that it's been solved. I'm dealing with the same issue, would you mind sharing how you were able to solve this? I would really appreciate it very much!
Hi,
If you are getting this error go to business.facebook.com then click commerce > Go to Settings > Business Assets > instagram
From here you will see if the correct Instagram is connected to the correct commerce account.
If not you might have another commerce account, if you do not need the other commerce account, delete it and then you will be able to connect the Instagram to the correct commerce account.
If you need further help let me know. You can reach out to me via limevladz@gmail.com
Hi there,
I've deleted all commerce accounts. I have no idea which commerce account my instagram is onboarded to. Has anyone found a solution?
Hi there,
I have the same problem!
I've deleted all commerce accounts. I have no idea which commerce account my instagram is onboarded to. Has anyone found a solution?
Hey Paul,
I'm having this same issue. It says my instagram account has been onboarded to a different commerce manager but I have absolutely 0 clue what account it could be onboarded to. This problem has been stressful and exhausting. Please help if you can.
Best,
Cierra
have you resolved this am almost giving up
Hey guys, I've been having same issue and was googling a lot to find the answer. You just need to deactivate the old CM account that Instagram is linked to via settings. Then your Instagram will become available for onboarding to a new one.
To find out which IG account is connected to just outreach to FB concierge, they resolved that for me in like 10 minutes.
Dude, I am literally going **bleep** bonkers here. Facebook has no means of communication for businesses. It's like a black box. All links dead end now. Where the **bleep** do you contact them? I've been having this issue and it's surreal how broken and out of order everything to do with billion dollar companies like Shopify and Facebook is. It is unreal. Every single link just goes to their Help Center, which couldn't be less helpful if they tried.
Hi there!
How can I reach the facebook concierge?
Hi there,
Any luck?
I've deleted all commerce accounts. I have no idea which commerce account my instagram is onboarded to. Has anyone found a solution?
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