instant search widget in Boost App not working on mobile

mnarbona
Visitor
1 0 0

After installing Boost App our search bar doesn´t work on mobile, it does not activate the mobile keyboard.

 

www.cialfaro.com

 

 

Reply 1 (1)

Blair
Shopify Staff
1855 253 223

Hi @mnarbona,

 

Thank you for reaching out to the Community! I'd be happy to provide some assistance with this request, to ensure it gets resolved. To confirm, have you reached out to the app developers regarding this error?

 

If not, I'd encourage you to do so as Boost AI Search & Filter is considered to be a third-party app. This will allow their app developers to investigate further and provide guidance on how to proceed. 

 

To connect with the app developer, you can head over to the Shopify App Store and scroll down to the 'Built by Boost Commerce' section.  

 

If after connecting with the app developers, the issue persists, please feel free to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account details here through the Community. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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