Solved

Inventory Issues within shopify app

CuriousGrace
Visitor
2 0 1

We are having issues with the inventory in the shopify app. When using it on our phones to update inventory the numbers jump around, and a completely different number will save. When this happens, we have to exit the app and check each item we have updated to ensure it doesn't update incorrectly. Sometimes when using the + and - buttons to manage the stock the numbers increase or decrease by 2's and will not allow us to get the correct number. 

We also constantly find issues with our inventory, on items in which we have counted and updated. It seems far more frequent than could be possible for human error. There are also no third parties handling stock.


Are these general shopify issues? Does anyone else experience them? We really aren't sure how to fix it as it seems to glitch. 

 

We find it easiest managing stock via the app using our phones. 

 

Any advice is appreciated. 

Accepted Solution (1)

Imogen
Shopify Staff
1550 187 276

This is an accepted solution.

Hi there, @CuriousGrace and all additional posters! Thanks for taking the time to reach out to the Shopify Community with this inventory issue. My name is Imogen. It's good to meet you!

 

Just for the sake of troubleshooting, please make sure that you've updated your Shopify Mobile App to it's latest software version. Additionally, make sure that your device is using it's latest OS version, as well. If you find that you have no pending updates, try uninstalling and then reinstalling the application to see if that resolves things.

If after these local troubleshooting steps you're issue remains, please reach out to our Authenticated Support Team so they can authenticate you, collect some store information, and pass things along internally if needed.

Imogen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 9 (9)

angierogo13
Not applicable
1 0 1

Same here! I thought it was me, but no. I keep finding items with no stock! Showing on our website as sold out when I know there's plenty of stock, and we haven't updated this item to show different—so many items with the same problem. Out of nowhere, the stock becomes zero.

HAWKHOUSE
Visitor
1 0 1

I don’t have any advice, but this is an ongoing and widespread issue. 

3/4 Shopify business owners I talked to in the last 24 hours have this exact ongoing issue. I believe it started in 2022 for us. 

Imogen
Shopify Staff
1550 187 276

This is an accepted solution.

Hi there, @CuriousGrace and all additional posters! Thanks for taking the time to reach out to the Shopify Community with this inventory issue. My name is Imogen. It's good to meet you!

 

Just for the sake of troubleshooting, please make sure that you've updated your Shopify Mobile App to it's latest software version. Additionally, make sure that your device is using it's latest OS version, as well. If you find that you have no pending updates, try uninstalling and then reinstalling the application to see if that resolves things.

If after these local troubleshooting steps you're issue remains, please reach out to our Authenticated Support Team so they can authenticate you, collect some store information, and pass things along internally if needed.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

CuriousGrace
Visitor
2 0 1

Thank you for this. We will follow this advise and see how we go. Thanks again!

NUBJewels
Visitor
1 0 0

So I have experience this but on my PC as well. Not just using my app. I have synced up integration for years and never seen this before. I am curious if anyone uses Shopupz for integration for Etsy. I cant say for sure but this issue is more recent and so is that integration. But when I go live launching and nothing is available it is getting ridiculous. I have cleared the cookies, rebooted the computer, and all the other things. Is their any real solutions? 

Imogen
Shopify Staff
1550 187 276

Hi there, @NUBJewels. Thanks for following up on this thread! Based on your message, it sounds like your issue may be related to a third party app integration, and not the native functionality of the Shopify Mobile App. If you suspect that this inventory issue may be caused by this recent integration you've created in your store using a third party app, it would be best to reach out directly to the developers of the app to see if they can look into this integration and see if the issue lies within there, or if it's something else.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

highdemand
Visitor
1 0 0

We have been having this issue on going we do not use any third party apps and the inventory is constantly off from our pc.  is shopify going resolve this inventory issue or do we all need to start looking for a better company to serve our needs?  Because the line "well make sure your app is update" isn't going to work anymore.

Imogen
Shopify Staff
1550 187 276

Hi there, @highdemand! Thanks for following up on this thread, and thanks as well for your feedback! If you're experiencing issues with your inventory numbers within the Shopify Admin, and you're not using any third party integrations to assist with inventory tracking that you suspect may be a potential cause, then definitely take the time to reach out to our Support Team via our AI Assistant. This will give us the opportunity to authenticate you, collect examples from you regarding products you've noticed this happening with, and will let us communicate with Internal Teams so we can look into resolving this for you!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

dear-golden
Visitor
1 0 0

AI assistance are NOT HELPFUL and totally suck.