Is AI finally earning your trust in customer support?

[Lisa_At_Tidio]

Hey Shopify community!

It feels like AI in customer service has really turned a corner lately. I’m noticing a big improvement not just in speed, but in accuracy and actual issue resolution.

For example, taking Lyro AI agent at Tidio:

• It only learns from what you give it (no mystery data sources).
• It stays fully under your control, but still responds with surprising creativity.
• The resolution rate has seriously improved to 67%, and it actually understands the context of customer issues.

That got me thinking:

• Have you noticed that AI is actually getting better at solving real problems, not just deflecting them?
• Do improvements like this make you feel more confident in trusting AI with core business processes (like customer support)?
• Where’s the line for you between human support and automation and is it shifting in your business?

Would love to hear what others are seeing in the wild. Are your AI tools finally pulling their weight?