Is anyone else experiencing issues adding photos from an app?

Zimotco
Tourist
5 0 15

I’ve had trouble adding pictures to my listings from the app for the last two days. Is this a global issue? I can’t find a way to contact Shopify directly to ask if there’s an issue with my account. It acts as if it’s saving but no uploads happen. I can do it from a computer but there’s a big pain since the pictures are on my phone… 

Reply 1 (1)

Shay
Shopify Staff
2928 455 602

Hi @Zimotco 

 

Thank you for sharing this. I wasn't able to replicate any issues with uploading images through the Shopify app on my end, so this may be isolated to your device or app version. 

 

Please check and ensure that your Shopify app is fully up to date, I would also try uninstalling and reinstalling the app. If there continues to be issues please connect with our authenticated chat support in our Help Center for further assistance. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat and type "contact support" to get started. 

Shay | Social Care @ Shopify 
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