Solved

Is anyone else facing issues with the Product Review app today?

Scalecraft
New Member
9 0 0

Anyone else having issues with the Product Review app not working today?

Accepted Solutions (2)

Elias
Shopify Staff
2915 285 501

This is an accepted solution.

Hey, @Scalecraft.

 

Thank you for reaching out and bringing this to our attention.

 

There are some errors with Product Reviews at the moment. Our developers are aware of the issue and working on a fix for this. However, it's important to note that the Product Reviews app has been delisted and will be sunset by the end of January 2024. Once the issue has been resolved, we'd recommend exporting the reviews so that you can import them to another app. If you'd like some suggested alternatives, then feel free to check out the following:

 

If you need to get help with third-party apps, then the app developers are always available to assist you. Simply reach out to the developer using the contact information found at the bottom of their app's page. 

 

That being said, I'd love to hear more about your business and share some resources to help you get started. What types of products are you selling? Do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

AliReviews
Shopify Partner
773 90 355

This is an accepted solution.

Hi @Scalecraft

You might be seeing issues with the Shopify Product Reviews app because it's being discontinued. Unfortunately, on May 6, 2024, the app will no longer function, and your existing reviews won't be visible on your site.

 

It's important to act before that date and export your current reviews as a CSV file to save them.

 

If you're looking for a new review solution, Ali Reviews Product Reviews | Shopify App Store makes it easy to import reviews from a CSV file for FREE. You can preserve your hard-earned social proof and showcase it even more stunningly.

 

➡ Here's a guide to help you export your reviews from the Shopify Product Reviews app: https://docs.google.com/document/d/1k3HSI6NFxNltWPx_6_gAFNo3_iaqAV2k0SII8jFaPRg/edit?usp=sharing 

 

Please feel free to contact us if you have any questions.

- Was my answer helpful? Please hit Like or Mark it as solution!
- Ali Reviews - The must-have Shopify app that empowers you to effortlessly collect, display, and manage product reviews.
- Start your FREE trial today!

View solution in original post

Replies 2 (2)

Elias
Shopify Staff
2915 285 501

This is an accepted solution.

Hey, @Scalecraft.

 

Thank you for reaching out and bringing this to our attention.

 

There are some errors with Product Reviews at the moment. Our developers are aware of the issue and working on a fix for this. However, it's important to note that the Product Reviews app has been delisted and will be sunset by the end of January 2024. Once the issue has been resolved, we'd recommend exporting the reviews so that you can import them to another app. If you'd like some suggested alternatives, then feel free to check out the following:

 

If you need to get help with third-party apps, then the app developers are always available to assist you. Simply reach out to the developer using the contact information found at the bottom of their app's page. 

 

That being said, I'd love to hear more about your business and share some resources to help you get started. What types of products are you selling? Do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

AliReviews
Shopify Partner
773 90 355

This is an accepted solution.

Hi @Scalecraft

You might be seeing issues with the Shopify Product Reviews app because it's being discontinued. Unfortunately, on May 6, 2024, the app will no longer function, and your existing reviews won't be visible on your site.

 

It's important to act before that date and export your current reviews as a CSV file to save them.

 

If you're looking for a new review solution, Ali Reviews Product Reviews | Shopify App Store makes it easy to import reviews from a CSV file for FREE. You can preserve your hard-earned social proof and showcase it even more stunningly.

 

➡ Here's a guide to help you export your reviews from the Shopify Product Reviews app: https://docs.google.com/document/d/1k3HSI6NFxNltWPx_6_gAFNo3_iaqAV2k0SII8jFaPRg/edit?usp=sharing 

 

Please feel free to contact us if you have any questions.

- Was my answer helpful? Please hit Like or Mark it as solution!
- Ali Reviews - The must-have Shopify app that empowers you to effortlessly collect, display, and manage product reviews.
- Start your FREE trial today!