Is anyone having difficulties to open support page

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I can't open the Shopify support page, every time I try it keeps showing an error. Is anyone experiencing the same problem? 

Replies 2 (2)
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The chat window keep saying there is an error and to reload - but it does nothing. I cannot print shipping labels now and time is running out for today's orders.

Shopify Staff
Shopify Staff
1604 136 280

Hello, @Dzida123!


Thank you for sharing your question with our network. Earlier today we experienced a small outage impacting that was deemed to be due to cloudfare issues. The issue was resolved soon after and should also be cleared up on your end!


Furthermore, around the same time there was an issue impacting shipping label purchasing that was also resolved soon thereafter, @MaverickChoco.


If either of you are still experiencing issues, make sure to rule out local errors by:


  • Try clearing cache/cookies of current browser
  • Try from a different, up-to-date, browser
  • Try from a different network connection

That should do the trick. Please keep me posted if anything else comes up.

Warm regards,

Olivia | Social Care @ Shopify 
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