Re: Shopping Assistant

Solved

Is assisted shopping a feature on ecommerce platforms?

MTB-Greg
Tourist
12 0 23

I'm trying to find out is this is a feature in Shopify that I can't find, or if I saw it on another platform or if it's an app? It's 'assisted shopping', where in real time or "live" a member of staff can help a customer with their shopping by adding to cart, etc.

Accepted Solution (1)
Moira
Shopify Staff (Retired)
2118 231 338

This is an accepted solution.

@MTB-Greg 

 

Ah I see! It could possibly be Median Cobrowse? Median allows you to join your customers screens without invites, downloads or installs. If a customer is on your site, you can pop on their screen.

 

Moira | Social Care @ Shopify
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Replies 5 (5)

Moira
Shopify Staff (Retired)
2118 231 338

Hey @MTB-Greg,

 

Great question!

 

It sounds like you are referring to the Shop app's ChatGPT-powered shopping assistant. You can learn more about this below:

 

 

For further context, Shop gives independent businesses a new channel that automatically recommends products to their existing customers, all from a place they already shop—on their phone. Shop drives the rediscovery of your brand through in-app recommendations that circle customers back to your store.

Moira | Social Care @ Shopify
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- To learn more visit the Shopify Help Center or the Shopify Blog

MTB-Greg
Tourist
12 0 23

No it isn't an AI thing. It's like being able to screen share with the customer to help them shop.

Moira
Shopify Staff (Retired)
2118 231 338

This is an accepted solution.

@MTB-Greg 

 

Ah I see! It could possibly be Median Cobrowse? Median allows you to join your customers screens without invites, downloads or installs. If a customer is on your site, you can pop on their screen.

 

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

MTB-Greg
Tourist
12 0 23

That's the kinda thing I'm talking about. Thank you.

Moira
Shopify Staff (Retired)
2118 231 338

Don't hesitate to reach back out if you require any further assistance as you continue to work on your store. 

All the best,

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog