Is Carrier Calculated Shipping still free with annual plans?

Solved
pw3n
Tourist
4 0 1

 Hi there,

 

Is Carrier Calculated Shipping still free with annual plans (specifically Shopify Basic)? I can find some old forum posts (from circa 2016 and 2017) and a few notes in third-party App documentation, but I can't find any official documentation on the Shopify site or pricing page to support this.

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Elle
Shopify Staff
Shopify Staff
1088 99 181

Hi, @pw3n 

 

Elle here from Shopify. 


Carrier calculated shipping is free when you choose annual billing! It is also available a la carte for an additional $20/month on our monthly Basic or monthly Shopify plans. 

 

You will need to speak to our support directly so they can enable the feature for you; however, if you've switched to annual billing it will be automatically enabled.  I'm more than happy to do this for you, just let me know and I will reach out to you directly!

 

Cheers, 
Elle

 

 

Elle | Social Care @ Shopify 
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pw3n
Tourist
4 0 1

Hello Elle,

 

Thanks for the reply. We wanted to confirm this info before getting our client to switch to Annual Billing. We will be in contact with Shopify once they have done so.

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Elle
Shopify Staff
Shopify Staff
1088 99 181

Hi, @pw3n 

 

You're very welcome! 

 

Let me know if you have any other questions. I'm happy to help. 

 

Best,
Elle

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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pw3n
Tourist
4 0 1

Hello Elle,

 

Our client has now switch to Annual Billing. Is there a way to contact you directly, or should I use the live chat or phone support?

 

Thank you

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Elle
Shopify Staff
Shopify Staff
1088 99 181

This is an accepted solution.

Hey, @pw3n 

 

I've just sent you an email! Once I receive your response I can enable the feature for you. 

 

Best, 
Elle

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

PHStore
New Member
1 0 0

Hi, I have upgraded to annual plan but unable to contact any Shopify person to help me activate the Carrier Calculated Shipping. Can anyone please help me?

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Elle
Shopify Staff
Shopify Staff
1088 99 181

Hi, @PHStore 


I just sent you an email to help you with this!

Talk soon, 
Elle

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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samplebeauty
New Member
1 0 0

Hi. We have upgraded to annual too and need this service enabled.

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Elle
Shopify Staff
Shopify Staff
1088 99 181

Hi, @samplebeauty 

 

I've sent you an email so we can go through a quick authentication process. From there I'll be able to enable the feature on your account. 


Talk soon!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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