Re: is it legit? "Authenticate and add a DMARC record to continue sending emails from your doma

is it legit? "Authenticate and add a DMARC record to continue sending emails from your domain"

aberthaud
Visitor
1 0 0

Hi everyone,

 

I have received this email from email@email.shopify.com about "Authenticate and add a DMARC record to continue sending emails from your domain".

Is it legit from Shopify or is it a scam?

If it is legit, do you know how to proceed? It requires me to have a valid DMARC record and have authenticated the email address I am currently using for my Shopify but I cannot find where/how to do it on my Shopify.

 

Thank you very much in advance ◡̈ 

Replies 16 (16)

mordm
Shopify Partner
5 0 0

Yes, a whole bunch came through last night

check if you have a valid dmarc set up here DMARC Inspector - dmarcian

see here for information about this and how to set it up correctly
Shopify Help Center | Setting up your email
specifically here Shopify Help Center | Setting up your email
and here Add your DMARC record - Google Workspace Admin Help

SunnyDayToday
Tourist
7 0 3

I have a website at another host which I am currently trying to transfer to Shopify. I used that DMARC Inspector to check and it said it was invalid or problematic. I was having problems with gmail so I had Google help me with DMARC a few months ago. How can it be invalid now?

 

This kind of heavy-duty, poorly-documented, highly-technical issue is why I want a service like Shopify. This is the kind of thing that makes me stop short given that my current website works even if it is a pain to update. Why does this happen?

DelightCart
Shopify Partner
1242 82 157

@aberthaud This may help you to add DMRC record. Click Here.

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Roboteer
Tourist
4 0 8

Hi,

 

There is a help  section on Shopify on how to proceed with this via a link in the email but in layman's terms you need access to your domain name e.g. www.???.co.uk via the company that the domain name was registered with.

 

You then have to login to your domain name website, access your domain name and change the CNAME records accordingly. If you can't do this then your IT support will be able to or if you don't have this then ask the Domain registration support to aid you with this, they may charge for this service though.

 

Hope this helps!

SunnyDayToday
Tourist
7 0 3

If you are a small business selling on Shopify who in the world is your IT support? I got Google to help me a few months ago (I used Google Domains because I thought it would stay in business for a long time, guess not) so I could get emails sent from the domain received by gmail (it currently does) and it still does not get a pass from the inspector service above. IIRC they want $24/month for something or other related to this.

 

 I made my own responsive website so I know some HTML and CSS. I integrated my host service's shopping cart. In other words, I am moderately technical (and looking to move my website to Shopify because I do not want all the technical issues) and this DMARC thing was too confusing for me to figure out on my own. Google had to help me cut and paste so that it would work. Now it has cropped up again.

juenology
Shopify Staff
28 1 13

We just recently updated our help docs to try and simplify the DMARC implementation instructions. Hoping this helps!

onescales
Shopify Partner
59 2 11

yes it is correct. you can see our tutorial - https://www.youtube.com/watch?v=g9tR4ONgqgg

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SunnyDayToday
Tourist
7 0 3

I figured out what was wrong. Where it says mailto: there was a space between the colon and the beginning of the email address. In this, the DMARC Inspector noted in another reply helped. It said there was a problem in the mailto but not what the problem was or how to fix it. Lucky.

onescales
Shopify Partner
59 2 11

good noticed

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Caroline53
Visitor
1 0 0

Hi, I

received a message from the provider and DMARC  is set for my domain.

How can I find out that it is ok for Shopify?
I don't want a change my domain from Shopify.

 

Thank you Carolina

juenology
Shopify Staff
28 1 13

That's great! If the domain that the DMARC policy was set for is the same domain you have in the 'Sender email` field in /settings/notifications, you should be all set!

For example:

  • DMARC policy was set for yourdomain.com
  • Your `Sender email` is store@yourdomain.com

kelpisgoodforu
Tourist
6 0 1

If DMARC policy is set as you describe, and Sender email matches (store@yourdomain.com) why would Shopify keep sending my customers email from store+########@t.shopifyemail.com ? This has been happening ever since I followed the instructions after the DMARC notification in January, and transferred my domain to Shopify. I apologize if this question is not properly positioned, please let me know if I should start a new thread

Imogen
Shopify Staff
1890 212 338

Hi there, @kelpisgoodforu. Thanks for following up in this thread regarding domain authentication and email. If you've completed the DMARC changes that you were instructed to and you're still experiencing issues with your email sends, please reach out to our Authenticated Support Team so they can collect some additional information from you in order to investigate what's going on.

Imogen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

kelpisgoodforu
Tourist
6 0 1

Thanks Imogen. I have 5 logged support chats with Shopify since end of January when the DMARC notification came through and I transferred my domain (which I've had, relatively problem-free for several years). One of the support chats, the advisor failed to log the chat! The last logged chat, the advisor asked me to re-verify with my email provider (Zoho) which I've done. Domain is authenticated, DNS settings are okay. DMARC checks out as okay. But still the outgoing email from @t.shopifyemail.com. I'm hesitant to waste more time logging into advisor, since they don't seem to know what the problem is on Shopify's end. I'm suspicious it's not just me, because I've noticed another vendor who uses shopify suddenly sending emails with @t.shopifyemail.com instead of their domain as well when I made a purchase. Any help, suggestions appreciated because the advisors are struggling to provide meaningful and timely help, and no follow-up as in the past. Thanks

SunnyDayToday
Tourist
7 0 3

This is very confusing for me too. I have yet to port over the domain to Shopify as I am still building the store but all this talk about technical email issues is unnerving. I want to continue to use Thunderbird to handle email as it has proven fine in the past. I think it is available to handle emails that come through Shopify but now I am no longer sure.

kelpisgoodforu
Tourist
6 0 1

Zoho email host is fine (and Mozilla Thunderbird looks like it's similar) but something is wrong with the advisor help at Shopify. I attempted to get the issue addressed again as Imogen suggested above, and when I sent a screen shot of DNS settings to speed things along, the advisor asked me where I found my DNS settings and where my provider was ...  it's Shopify!? So the advisor did not know how to access or change DNS settings, and didn't recognize that the panel was Shopify from my screen shot. Not joking. Something has gone seriously wrong at the help desk. Shopify has changed my DNS settings 3 times (today would have been a fourth time). So I'm not sure it matters where your email host is; it's quite likely Shopify that's the problem.

The configurations for DNS settings you can get mostly from Thunderbird and Shopify online how-to's, but as soon as something specialized comes up on Shopify end, no guarantees there will be any ability to help you. I'm sorry this is not good news. My best guess is that Shopify is implementing A.I. and are just trying to maintain inexperienced skeleton staff to keep the chat function open (even though it's not really working) while getting A.I. system running. You may want to consider hosting through someone other than Shopify though. Hostinger has an impressive A.I. support system, but haven't been using them for long (for a separate project). I had hosting through someone else for a long time, and should have just left it there but after the DMARC changes, it was awkward accessing the DNS control panel and I mistakenly thought it would be simpler to just have the domain parked at Shopify. Live and learn.

 

Sorry long reply but in case it helps others!