Re: Who is Mark Mustermann?

Is Mark Mustermann increasing my Google Ads cost with multiple accounts?

LJ51
Visitor
3 0 40

This person made 79 accounts on my site, each from a different location. Anyone have any ideas? Is this going to raise my google ads amount? Is this person just doing this so my google amount goes up so I have to pay more? I don't understand, is it a bot? 

Replies 139 (139)

Nick_Marketing
Shopify Partner
1487 336 465

Most likely it's just an automatic bot account creation, which is quite common on websites where there is an account registration form.

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
CHIKTOKNS
Tourist
6 0 3

I just got 49 MArk Mustermann registering as well. I am deleting them all. 

 

aimeejac
Tourist
4 0 7

I don't have an account registration form - just a newsletter sign up on homepage. It's happened a second time this week. Just annoying cuz I have to manually delete from shopify and from my CRM tool too. Anyone know how to prevent?

sara_lahaie
Visitor
2 0 1

How can we prevent them from doing this? We pay per email marketing activity so I don't want to be paying for a bot.

UBJoy
Visitor
1 0 1

Ugh, this is so senseless. I got 50 in a few hours. I deleted them from Shopify and Klaviyo. Stupid bots.

 

I created a Segment in Klaviyo called Fake. I selected everyone with the last name Mustermann. And then I followed these steps: https://help.klaviyo.com/hc/en-us/articles/115005073867-How-to-bulk-delete-or-suppress-email-contact...

ADCC
Visitor
2 0 0

I've done the same. 

Created a segment in Klaviyo to capture anyone named "Mustermann." 

Then make a note to delete those accounts in Klaivyo & Shopify once every couple of weeks. 

Also looking forward to Shopify's resolution to blocking this bot. 

Clifford_Shakun
Shopify Partner
1 0 6

it's a google bot.... testing your website? Google used to use John Smith... quite annoying made over 100+ customer accounts a day.... suddenly appears and then stops and appears again... we just delete them from Shopify and then from our email client because they subscribed....

GradenTalunFarm
Tourist
6 0 6

I've had this happen as well. Is there anything negative to deleting all of the Mark Mustermanns off of my newsletter list? Won't they negatively affect open rates and ruin my data? I'm a small business so all these Mustermanns are a big part of my newsletter list.

fmwebs
Tourist
5 0 1

I got 20 from this name today. Any solution?

thefourthplace
Explorer
54 0 51

This happened to me too. 84 accounts in a single day.

 

Shopify Support were not helpful. They told me they can't track down where on my site an account was created, and suggested I find an app to block fake accounts.

Shopify needs to stop always passing the buck by saying I can pay for an app. Some things just need to work on the platform without paying a third party and giving Shopify a cut of that.

I already had the "Spam protection" Google reCAPTCHA settings turned on when this happened, and it didn't protect me from having 84 accounts created within a minute.

Ian Struckhoff
The Fourth Place
https://thefourthplaceforgeeks.com
sheristeiner5
Visitor
2 0 9

I had 2 John Smith's 1 from California and one from Florida a month ago.  Today I have 38 Mark Mustermanns.  I am going to delete them from the customer list.  

hopeford
Excursionist
12 0 7

I have had 60 in two weeks. Annoying and

a waste of precious time

OddNodd
Excursionist
18 1 18

Mark Mustermann got my monthly newsletter to fail because of the bounce rate of fake emails. 55% of the actual subscribers got the newsletter and I lost any of the other possible sales. I was unaware this was going on until I started looking over the subscriber list. 

 

Unacceptable Shopify. Should be an easy fix. 

hopeford
Excursionist
12 0 7
I agree. Shopify keeps passing the buck with referrals to apps and 3rd
party support.This is just crazy and an absolute waste of valuable time.
minimeanie
Visitor
2 0 4

What is the name of the app? Thanks for this.

aimeejac
Tourist
4 0 7

Me too. Seems like Shopify could add a simple filter to prevent this. Or have a domain deny function such as my CRM system has. And the HELP page should address this question. I spent too much time searching with no results. Was glad to see this discussion so I know I'm not alone. 

GinaPaeth
Excursionist
11 1 11

Absolutely agree! It appears to easy to pass the buck.

 

I had Mark Mustermann just visit my site last night.  Weird!

Drefit
Visitor
1 0 6

Yep happened to my last night 75 accounts 

Gina0117
Visitor
2 0 0

Me too is it bad to delete it? 

CHIKTOKNS
Tourist
6 0 3
No I did and nothing happened --
Best,
Nada

minimeanie
Visitor
2 0 4

He (Mark Mustermann) subscribed to my site with 6 different accounts just today.

redava
Tourist
3 0 4

I just noticed the same thing, and that lead me here. 20 Mark Mustermans, sometimes the same location repeated 2 or 3 times.

readysalted
Visitor
1 0 2

35 Mark Mustermann coming form different areas 

Jojo13
Visitor
1 0 0

happening to me also

MauveStreet
Visitor
1 0 3

This just happened to me too. Mark Mustermann

AF1594C8-F95F-4E6B-9A7C-3BA0A270F4C6.jpeg

bambabambashop
Visitor
1 0 7

Same!!!! I went to create a segment for the united states and boom SO MANY in different cities... Can shopify do something about this? Is it a threat to our online stores?

FRWRD
Tourist
10 0 4

Just deleted 35 accounts from my Klaviyo from this Thursday night. All diff cities. What on Earth.

MSotherden
Visitor
2 0 6

Same. 49  times a few days ago. Deleted all. Did you folks recently submit your details through google or something? Cause I did this in the last two weeks and I'm wondering if it's a google thing.

TheHOTExchange
Visitor
1 0 0

Now that I think about it this may be it! I did just update my business info in google within the past week. But why?? This Mark Mustermann person made over 30 accounts using different locations and a fake email. 

inquiry88
Visitor
1 0 1

Ya this comes from Google because I was trying to create a Google ad which is super confusing and saw a ton of these Mark abandoned carts in my Shopify ugh 

metroretro
Excursionist
33 0 19

I'm glad to have found this post and wish I had seen it before starting a new thread, about the 50 abandoned checkouts I received last night, under the same name.

 

I had to password protect my store for a little over a week, so if it's just a google bot, it may explain things.

KinTradingPost
Visitor
2 0 1

This just happened to me tonight!  And yes, I set up Google ad campaigns this week (first time in 2 years) and have been deep diving into the analytics.  I’m certain it triggered it

kbw010
Visitor
2 0 6

Same here. I had >100 Mark Mustermanns. How do we prevent this going forward? I'm worried about my email deliverability reputation getting trashed. 

thekat0
Visitor
1 0 5

I had several Mark's added on 3/31. I just downloaded the customer data and called the phone number attached. It was an automated system that welcomed me to the Googleplex. Registered to Mountain View, CA, which is where Google is actually located. 

Gina0117
Visitor
2 0 0

same thing happened to me. Do you have any idea what this means ? 

BusterAndBellas
Excursionist
28 0 24

It happened to us today! 40+ accounts created for this person.  I filtered them all out and deleted them, and Klaviyo automatically suppressed them for bounced emails.  There has to be some way to prevent this!

AndrewML
Visitor
1 0 0

45 created on 4/9

 

Lynnee62
Visitor
2 0 4

It happened to me a month ago with 38 accounts setup and 25 more today. They all had different addresses in several states under the name Mark Mustermann.  I've deleted them all.

laurashirts
Tourist
5 0 1

I just got 36 Mark Mustermans and 1 John Smith today. And I only just revamped my website - haven't really done anything with it in a while - today I scheduled posts.

miscfinds
Visitor
1 0 0

I have had over 100 accounts made by Mark Mustermann. I deleted 75 accounts the first time, and I now have over 20 more of them. It's really getting out of hand.

Hunterflytraps
Visitor
1 0 0

Same,  like 50 accounts same name all different cities in USA with fake email

carolekay
Visitor
2 0 7

Same thing too many to count and active carts going crazy, just deleted them all about 75-100, several batches. 

Gladis
Tourist
8 0 1

Same!  Second time...40 accounts in one day! 

Janit_Calvo
Shopify Partner
47 0 93

Deleted 54 accounts from Mr. Mark Mustermann today. Boy, has he got some muster! (Sorry, had to do it. 🐵 

carolekay
Visitor
2 0 7
Hey I did some reading and it seems to just be a Google bot so there is no
harm intended just testing, but I did delete all the abandoned
checkouts and accts. I did just want to add that since the visit my store
is performing better. IDK if it's just a coincidence since I recently made
some changes, but I just thought I'd let you all know.
Gina1682
Excursionist
14 0 8

Hi - the same thing happened to me. Are you running Google Paid Search ads? I just started a few days ago and then I saw all these Mark Mustermann accounts being created. "He" literally went through the checkout process for just about every item in my store which really messes up my abandon cart recovery rate. If it is a Google bot, does anyone know if it will stop? 

evanbigfan
Visitor
3 0 0

I think it's just a coincidence, my store are doing bad since Mr. Mustermann started to appear on the abandoned checkout 

cassetteplace
Excursionist
27 2 11

Shopify does NOT let you delete Abandoned Checkouts - So HOW in the world did you do this???

DRuth
Tourist
4 0 1
Go into your store, click on customers, click on abandon cart last thirty days, hit 3 dots in top right, touch select, then select circle next to mark Musterman and then select delete in bottom right corner. We hope this helps . It will only let you delete ones in last 30 days.
I deleted his name in all mail customers who did not purchase. You can only click 25 at a time! But I deleted over 100 of his name! Ugh! Good luck