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Is my domain hacked? Redirecting to a random site

christylynn
Visitor
1 0 0

Hi Shopify support

 

I am in urgent need of help, my domain is managed through Shopify and since yesterday, it is taking me and all my customers to a random website (attached screenshot) instead of my online store.  I believe my domain has been hacked?

 

I have tried to reach out to Shopify Support but am unable to get in contact with anyone who can help?

 

Any help will be greatly appreciated!!

 

Screenshot 2023-07-08 at 6.56.21 AM.png

Accepted Solution (1)

Shay
Shopify Staff
2894 450 591

This is an accepted solution.

Hi @christylynn 

 

Thank you for that screenshot. It appears this issue was caused by some errant script created by an app that may have been installed on your store. You should have received instructions on how to correct this, but I will include them here as well:

 

How to fix this issue:

 

  1. Sign into your admin and go to Online Store > Themes.
  2. Create a duplicate of your affected theme file as a safe recovery point. 
  3. Edit the code for affected original theme. 
  4. Search for "shinedezign" in the code.
  5. You should see: <script src="https://shinedezign.tk/preorder/js/preorder.js"></script>
  6. Replace all instances with the following to comment them out:

{% comment %}

<script src="https://shinedezign.tk/preorder/js/preorder.js"></script>

{% endcomment %}

 

If you are not comfortable making these changes yourself please reach out to our authenticated support through our Help Center for additional help from our theme support team. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)

Shay
Shopify Staff
2894 450 591

This is an accepted solution.

Hi @christylynn 

 

Thank you for that screenshot. It appears this issue was caused by some errant script created by an app that may have been installed on your store. You should have received instructions on how to correct this, but I will include them here as well:

 

How to fix this issue:

 

  1. Sign into your admin and go to Online Store > Themes.
  2. Create a duplicate of your affected theme file as a safe recovery point. 
  3. Edit the code for affected original theme. 
  4. Search for "shinedezign" in the code.
  5. You should see: <script src="https://shinedezign.tk/preorder/js/preorder.js"></script>
  6. Replace all instances with the following to comment them out:

{% comment %}

<script src="https://shinedezign.tk/preorder/js/preorder.js"></script>

{% endcomment %}

 

If you are not comfortable making these changes yourself please reach out to our authenticated support through our Help Center for additional help from our theme support team. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

mahahussein11
Visitor
1 0 0

can anyone help me here I lost my access to my store not able to reach out to support unless I have store 

 

someone hacked my store and changed the domain and two steps verification and my login in 

how dose the two steps verfication changed with out my opt used 

 

can anyone help please I really appriecated if you can hellp 

Ollie
Shopify Staff
2387 454 400

Hey @mahahussein11

 

Thanks for reaching out on this thread. 

 

Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, we are unable to view the specifics. In this case, if you are unable to get in touch with our live support from the Help Center - it would be best to navigate to this URL and complete the form here

 

Once you complete the form, you should see the options to speak directly with a Support Advisor about the situation. 

 

Let us know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog