Is there a way to automatically filter out and tag customers that have an active gift card balance?

[Moutazsh]

We would like to create an automatic customer segment for customers with an active gift card balance. Is there a way to automatically filter out and tag customers who have an active gift card (add customer tag: customers with gift cards)? Also, when a customer uses their gift card balance "gift card balance becomes zero", we want to remove the customer tag (remove customer tag: customers with gift cards).

[Blair]

Hi @Moutazsh,

Thanks for reaching out to the Community! 

While you can certainly create a customer segment using tags, it will not update automatically once a gift card balance reaches zero. As I can completely understand the impact of this, I will be sure to share this feedback with our Developers. We're always looking for ways to improve the platform and appreciate you sharing this suggestion. 

The customer segment will however, update automatically new customers who match the criteria are automatically included in that customer segment (i.e when the tag is added). To learn more about this feature and it's capabilities, you can check out this page.

Please let me know if you have any other questions.