Is this a genuine email from Shopify ?! Threatening to close my store because I use a debut theme…

SKINIreland
Visitor
3 0 0
  • HHello, After conducting an investigation, we have found that your Shopify store is currently using a theme known as Debut theme, which is no longer available among the default themes provided by Shopify. Considering that you mentioned having recently updated your Shopify store, we are curious as to where this theme was obtained from. Be aware that the use of unapproved themes violates Shopify's rules and regulations, and as a result, your Shopify store will face closure.
Replies 4 (4)

SKINIreland
Visitor
3 0 0

And there are no copyright issues with image I use in debut.  The email is from shopifycertifiedpartner@gmail.com.
Is this a genuine email from Shopify ?

With thanks 

Erin
Shopify Staff
969 129 154

Hi, @SKINIreland. It's difficult to say for certain if an email is legimitate or not without seeing the details of the email. That being said, I don't recognize shopifycertifiedpartner@gmail.com as an email address used by Shopify. In addition, Shopify wouldn't close your store for using the Debut theme. Debut is a free theme created by Shopify so it does not require a theme license to be used and I can't think of a reason why using it would be in violation of our Terms of Service or Acceptable Use Policy. In this case, I don't believe this is a legitimate email from Shopify, but we would need to look into it to be sure. Going forward, I recommend reaching out to our support team through the Help Center here so we can take a look at your account to confirm if we have emailed you and share any next steps to report this.

Erin | Shopify 
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SKINIreland
Visitor
3 0 0

Many thanks Erin.  I did Visit shopify help Centre but was not sure which topic to click.  Please advise.  I am grateful you (one of the Shopify team) replied.  Be good to have a Customer Service email address for Shopify - i looked and looked and could not find one, so frustrating !!  I have paid up front for my  

Victor
Shopify Staff
2503 228 530

Hi @SKINIreland,

 

You can speak with the Help Center assistant on the right-hand side and ask to be connected to a member of support. You should then be able to start a live chat and get the help you need. Please let us know if you run into any issues.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog