Is this a scam email or from Shopify?

effymvn · ‎07-05-2024

Hi.

I woke up this morning and got an email claiming to be from Shopify. They said I had some theme compatibility issues and they would shut down my shop in 7 days if I didn’t fix them. I wasn’t well awake yet so I didn’t check the details from the email and replied to their email (I didn’t give any personal information, I just asked them what I had to do to fix this.)

Just now I noticed that the mail had come from a gmail account, not a shopify account. I think it’s a scam email but I just wanted to make sure since I don’t want to lose my store. I’m also a bit stressed now since I responded and then realized it’s probably a scammer.

Mail came from [email protected]

parth_ghelani · ‎07-05-2024

Hey Effymvn ,

Don't worry, your store is safe. This is indeed a scam. Shopify would never send emails from a Gmail account. I've received similar emails myself. You did the right thing by not providing any personal information. Just ignore and delete the email. If you have any concerns, contact Shopify support directly through their official channels.

Stay safe!

Was your question answered? Mark it as an Accepted Solution.
If you need further assistance to optimize your store, please don't hesitate to reach out. I'm committed to providing you with my full support and ensuring that you get the most out of our collaboration.

Get in Touch: You can contact me directly at [email protected] for any questions or concerns

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Amanda_Fordeer · ‎07-05-2024

Hi @effymvn, that's a scam tactic that I've seen many people encounter.

If you find my suggestion helpful, please give it a like or mark it as a solution!
And discover more approaches to:

✨ Streamline invoicing process ✨ Boost sales with labels & badges ✨ Add social proofs & create FOMO ✨
Or get valuable updates and private deals regarding Shopify here.

View solution in original post

parth_ghelani · ‎07-05-2024

Hey Effymvn ,

Don't worry, your store is safe. This is indeed a scam. Shopify would never send emails from a Gmail account. I've received similar emails myself. You did the right thing by not providing any personal information. Just ignore and delete the email. If you have any concerns, contact Shopify support directly through their official channels.

Stay safe!

Was your question answered? Mark it as an Accepted Solution.
If you need further assistance to optimize your store, please don't hesitate to reach out. I'm committed to providing you with my full support and ensuring that you get the most out of our collaboration.

Get in Touch: You can contact me directly at [email protected] for any questions or concerns

CooleaOwner · ‎09-01-2024

Hello, I received the same thing just now from this email address [email protected]

reassure me it's a scam? the most surprising thing is that the unsubscribe link took me to shopify . Should I conclude that scammers are hiding in the Shopify app stores? Registered as devs??? even the devs are scammers? so you shouldn't install anything on shoppify? I'm talking about the apps.

Amanda_Fordeer · ‎07-05-2024

Hi @effymvn, that's a scam tactic that I've seen many people encounter.

If you find my suggestion helpful, please give it a like or mark it as a solution!
And discover more approaches to:

✨ Streamline invoicing process ✨ Boost sales with labels & badges ✨ Add social proofs & create FOMO ✨
Or get valuable updates and private deals regarding Shopify here.

TyW · ‎07-05-2024

Thanks @parth_ghelani & @Amanda_Fordeer!

@effymvn , I've marked their replies as the solution here since they are correct, Shopify would never contact you from a gmail address.

TyW | Online Community Manager @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Is this a scam email or from Shopify?

Is this a scam email or from Shopify?

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