Is this a scam email?

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Is this a scam email?

Ghoulish-Needs
Tourist
7 0 1

Is this addy a scam email addy? Legal.helpercenter.legal@gmail.com

 

I got this email from them:

 

Dear Store Owner,

 

We have detected a technical and compliance issue within your store, which requires immediate attention. Due to this, some functionalities of your store have been temporarily restricted. If the issue is not resolved by the next 24 hours, further actions will be taken including potential closure of your store.

 

To avoid any disruption, we strongly encourage you to address the concerns as soon as possible. For support and guidance on resolving this, please contact our Compliance Support Team. 

 

Please note, failure to resolve these issues by the specified deadline could lead to store closure and potential impact on your business operations.

 

We urge you to act quickly to maintain the smooth operation of your store. Be sure to reference your Tracking ID (765457) to ensure prompt assistance.

 

 

Best regards,  

Shopify Compliance Team  

Accepted Solution (1)

JasonH
Community Moderator
239 71 156

This is an accepted solution.

@Ghoulish-Needs 

 

We have been alerted to fraudulent emails falsely claiming to raise security or technical concerns about your Shopify store. Like you mentioned, the safest course of action is to report this email to our safety team. In the meantime, please disregard these emails and ensure you do not click on any links or provide any personal information.

 

To help us investigate, please follow these steps:

  1. Obtain the Email's Headers:

  2. Forward the email and the header file to safety@shopify.com.

 

Thank you for helping keep our community safe. For any individual concerns or more details, please visit our help page on Protecting your account against phishing, vishing, and smishing.

JasonH | Community Moderator @Shopify 
 • Was my reply helpful? Click Like to let me know! 
 • Was your question answered? Mark it as an Accepted Solution
 • To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)

TikitaTech
Shopify Partner
37 7 9

Hi @Ghoulish-Needs,

 

This email is definitely a phishing attempt.

One things to look out for is when it's not from an official Shopify domain (e.g. @shopify.com).

 

Here are a few things you can do:

 

1. Do not click any links or reply to the email.

 

2. Report the email to Shopify by forwarding it to phishing@shopify.com.

 

3. Check your Shopify admin dashboard for any compliance notifications. Shopify will always communicate important issues directly through the admin or their official support channels.

 

Hope this helps!

Tell me your problem - I want to solve it!

GerWalk
Explorer
64 2 15

It seams everyone is getting those phishing emails recently. Definitely a scam, you can see by the email address. Don't reply, just report as someone mentioned in the comments.

JasonH
Community Moderator
239 71 156

This is an accepted solution.

@Ghoulish-Needs 

 

We have been alerted to fraudulent emails falsely claiming to raise security or technical concerns about your Shopify store. Like you mentioned, the safest course of action is to report this email to our safety team. In the meantime, please disregard these emails and ensure you do not click on any links or provide any personal information.

 

To help us investigate, please follow these steps:

  1. Obtain the Email's Headers:

  2. Forward the email and the header file to safety@shopify.com.

 

Thank you for helping keep our community safe. For any individual concerns or more details, please visit our help page on Protecting your account against phishing, vishing, and smishing.

JasonH | Community Moderator @Shopify 
 • Was my reply helpful? Click Like to let me know! 
 • Was your question answered? Mark it as an Accepted Solution
 • To learn more visit the Shopify Help Center or the Shopify Blog