Is this a scam

Solved

Is this a scam

ExorciseFitness
Visitor
2 0 1

I received an Email from unconfigurederror@gmail.com suggesting I have an unresolved error on my account. But I believe it is a scam. 
It wanted me to contact this person to resolve it 
- Email: williamstevedigital @ Gmail
- And linked a Telegram account

Accepted Solution (1)
JayAdra
Shopify Partner
146 14 38

This is an accepted solution.

Replies 3 (3)

Moira
Shopify Staff
2118 230 338

Hey @ExorciseFitness,

 

Shopify emails will never be sent from a Gmail email address. All official communication with a Shopify employee would be through an @Shopify.com email address. 

 

For anyone that is concerned that they have engaged with a phishing/fake email pretending to be Shopify I wanted to share the best next steps for you to take:

 

  • You can forward any phishing messages that you receive to Shopify's safety inbox at safety@shopify.com
  • Log in to the email account that you use to log in to Shopify and change the password.
  • Log in to Shopify and change the password for your Shopify account. If you can't log in, then reset your password. If you don't receive a password reset email, then contact Shopify Support.
  • Do either of the following:
    • Activate two-step authentication for extra security when you log in.
    • If two-step authentication is already activated and an attacker was able to defeat it, for example, they stole your device, then you need to remove the authentication method for that device, and then set up two-step authentication again for a different device.
  • Check your banking details for Shopify Payments and update them if necessary.
  • Check and update your banking details for PayPal and any other payment providers you have configured.
  • Review your general account settings to make sure that all other information is correct.
  • Follow government guides to protect your identity and sensitive information.

Moira | Social Care @ Shopify
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ExorciseFitness
Visitor
2 0 1

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JayAdra
Shopify Partner
146 14 38

This is an accepted solution.