Is this a scammer email?

[brittyrose31]

Hi all, I’m trying to find out if this is a scammer email or not? I have received 2 emails from this email 

info.shopifymerchantsstore.com@gmail.com

saying that I need to take action that I have a trademark infringement on my store but I’m really sure I don’t as I keep check of all that stuff, but I seen it’s coming from a Gmail account so can anyone help? 

[Laza_Binaery]

Hi @brittyrose31 

Yes it is a scam, as it is a gmail email. Please search here because there are a lot of topics with same or similar scams and there are some detailed explanations how they try to get money from you.

Stay safe

[brittyrose31]

Hi, thank you for that. They have now sent me 3 emails and I wasn’t sure what is going on. I have attached a copy of the email but I know that I’m not doing anything wrong which is why I didn’t understand the email.

this is what the email said:

 There email address: 

info.shopifymerchantsstore.com@gmail.com

heading: Mailer.shopifysupport

RE: Action Required: Trademark Infringement Complaint on Your Shopify Store

Dear Merchant,

This is our third and final follow-up regarding the unresolved trademark infringement concerns associated with your Shopify store.

Despite multiple attempts to reach you, we have not received a response, and the reported content may still be active on your storefront. This ongoing inaction is a serious violation of both intellectual property laws and Shopify’s terms and policy .

What’s at risk:
If you do not take immediate steps to address this issue, your store is now at imminent risk of being permanently closed—without further notice.

What You Need to Do Now:

• Immediately review your store for any potentially infringing content.

• Remove all unauthorized use of registered trademarks.

• If you believe this notice is in error, or need assistance, reply with the word "Assist" and our team will guide you through the process.

We urge you to take this message seriously. Failure to comply will result in enforcement action, including the suspension or permanent closure of your store.

Thank you for your immediate attention to this matter.

Sincerely,
Shopify Trust & Safety Team